Viveks — Booking id: 11lc1600296, booking date: 17th april, 2016 vendor viveks - product: vidiem 3 top stove

Address:	600078
Website:	www.viveks.com

Ref: booking id: 11lc1600296, booking date: 17th april, 2016 vendor viveks - product: vidiem 3 top stove

We purchased, a vidiem 3 top during the trade center expo from vivkes on 17th april, 2016. We were promised for the delivery by 19th evening. However, still the delivery was not happen also cusotmer care is not reachable. We visited you t nagar branch couple of more times for enquiry. One mr. Vijaya kumar, informed us the produce was already loaded in to the truck for delivery with the help of delivery excel sheet and given an assurance that the delivery before 21st of april before 11.00 am but not done.

He also shared a mobile contact no of mr. Sakul hameed but, he is not at all picking up his mobile. Very very poor ineffective customer care, no contact details of branches, irresponsible managers and delivery guys, also shutting down all their communication channels.

I also visited mr. Ravi shankar on 24th april at mylapore office. He took almost 45 minutes time for collecting my details and assured me that the product will be delivered before 27th april. We were waiting till friday (28th april) and again i called customer care to know the status since, other contact details are unreachable and temporarily out of service. Finally i could connect with one guy, he also said that he could not do anything since, customer care handling only service issues. He was very reluctant to transfer the call to his manager/supervisor after 2-3 repeated calls (Surprised to talk to the same executive again and again) only they took my request and register a ticket. I wanted my money back since, viveks is unable to deliver the product in time.

In the evening(29th april) mr. Manimaran called us and assured that the product will be delivered on saturday itself. I also, said that if they could deliver the product on the same day even in the mid night also, we were ready to take the delivery otherwise, i wanted my money back. But, again they could not keep their promised and failed to deliver the product.

Today, morning the customer care guy called thangaraj was telling that they thought that the product might have been delivered last saturday itself also as a customer care executive he did not know who is manimaram, who interacted with us on saturday (29th april) (Manager customer care)

So advise me to take a legal proceeding against viveks and claim demurrage charges.

Thanks & kind regards,
Shivakumar