Vodafone Delhi — Inefficient, careless staff, nothing to do with consumer problems

Address:

New Delhi, Delhi

I visited East Of Kailash, Santnagar Vodafone care center on 10th MAR 2015 to port my airtel number [protected] to vodafone and received vodafone sim same day. Attended by Ms Shivani. Now my airtel services are stopped on 25th but vodafone service not yet started…… NO service since 25th MAR 2015. Normally porting is done within 7 days and NO service time is only 2-3 hours. I made a complain about this to vodafone Delhi via email as well as over the phone and also wrote to nodal officer. But every one found very un supportive and asking to visit the vodafone store. When asked to connect with senior, the executives every time just handed over the phone to his/ her equivalent executive only, and not senior person. I feel vodafone is not actually providing nodal or appellate grievence redressal but just a formality. Online chat also is just aformality. No problem is solved. I have ported five numbers to vodafone hearing there good service now seeing this very unpleasant experience, I have to reconsider my decision and will have to port all these numbers to other mobile service provider but yes, as binding, only after 90 days Ravindra kumar [protected]