Vodafone — Fraudulent deduction of prepaid amount

Address:	700122
Website:	vodafone.in

Dear Official, Yesterday from mobile no:[protected] belongs to my wife suddenly noticed that amount was being debited after evening on continuous process at a regular interval for usages of mobile data.The same was happening after reset of my mobile setting also.In such process an amount of approximately Rs.90/-was debited from mobile prepaid balance amount.This is to inform neither any data service was activated from mobile handset nor any request was sent to service provider to activate the same.My wife uses Micromax Q380 mobile handset.In this connection would like to inform my wife activated free 100 MB data on 11.11.15 (Vodafone Offered & same required one SMS request to get conformation from service provider).Though same was not used for the same day. Noticing such problem, my wife contacted customer care of Vodafone and customer care representative was not agreeing that data service was activated by Vodafone only and the amount was fraudulently deducted from my wife's prepaid balance.Then the Customer Care representative told the process for deactivation of internet service by sending 'STOP' to 1925.After doing that a confirmation message came from service provider & continuous debit of amount was arrested.Even more Customer care representative opposed to take any complain on the same and did not shown any concern to resolve the issue by making arrangement to furnish real cause for the same.He could have refer the issue to their technical team for customer support, but he did not done the same.From this it was clear that intentionally they had done that fraud practice and they are not eager to resolve the issue for vested interest. Now from this easily understandable service provider 'Vodafone' fraudulently activated the service ( Which should be controlled by user only) from their own and deducted prepaid balance by adopting fraud practice. Now requesting to resolve the issue with your kind intervention and help to credit the amount which was debited by virtue of fraud practice by the service provider. Thanking You, Yours truly, Suman Dutta