Vodafone India — 4g data disabled without intimation

Address:	Mumbai City, Maharashtra, 400709
Website:	Www.vodafone.in

Kind attention: Country Head, Customer services
Dear concern,
I am writing this after prolonged interactions with various teams of Vodafone.

My vodafone [protected] which is a corporate connection of IndusInd Bank, had 4g services active on it. Suddenly my 4g services were deactivated . I discovered the same on monday after i was not getting the required speed. I complained about the same to the customer care and was told that due to technical problems it got deactivated and will be activated within 2 hours. I waited for the whole day and called the next day. Again s complaint was taken and i was again given the same TAT. Upon calling after the TAT, as my services were still not active.This time i spoke to the floor supervisor Rashmi Chavan, and she committed that she would get it escalated and do the need ful. But nothing happened. In the mean time i had written several mails to corporate.[protected]@vodafone.com and copying nodal officer and the appellate authority, but all mails fell on deaf ears.This continued for 7 days and then after putting this on Twitter, someone one from the tech team said that as I had migrated to a new corporate plan that had been offered by vodafone. This plan didnot support 4g activation and only had 3g. But this was not communicated to me when I mailed the request to corporate.assist. Later when I mentioned this to my Telecommunications team, they said that even they were not communicated about this while taking this plan. Moreover my talk plan and data plan are different. I have a 5gb 4g unlimited plan for 650.

So now I am in a soup. If i donot go with the corporate plan, i would not be reimbursed. If I go with this plan, I wont get 4g.

One thing that i didnot understand is that how can you device such a plan, that to a plain vanilla talk plan with no free data usage, which is incompatible with 4g. I suppose 4g has become Necessity and no more a good to have or customer delight item. So all your plans should have 4g compatibility right.

All in all I am highly disappointed with such a service from you. I have been loyal to since last 5 years and have sticked to you because of your seamless services i past. But it seems past is past now and I should look for new options now. Would give it last try by writting to you. Hope to get a positive solution from you.

Kaushik Chatterjee