[Resolved]  Vodafone India — Billing issue

hi this is ajit here and my cell number is [protected].my plan is advantage 1299.i am having the issue in my billing every month where i have been charged certain amount OF download charges every month and after the bill is generated when i talk to the executive it is reversed. in the current month i have been charged with RS 148 AS DOWNLOAD CHARGES AND MR.SANTOSH YADAV THE TELE EXECUTIVE WAS SO RUDE THAT HE WAS NOT READY TO LISTEN AND WAS NOT READY TO RAISE A COMPLAIN today which i ahve in my call recording ALSO.SIR WE ARE PAYING A AVG BILL OF 1500 TO 1700 AND WHY WILL WE SAY LIES. IA M REALLY DISAPPAOINT WITH THESERVICE. AND TEH TELEEXECUTIVE TALK.KINDLY LOOK INTO THE MATTER ON A SERIOUS NOTE . I ALSO HAVE MY BILLING RECORDS OF MY PREVIOUS MONTHS.

Billaing issue.

Respected Sir / Madam,


my Post paid Vodafone : [protected]
Name : Aranganathan
DOB :[protected]


Myself Aranganathan. using Vodafone postpaid number and paying due amount on or before due date. for Bill period 20.09.2014 to[protected], I got a bill payment Rs .3274. when I saw a bill I got shocked that I never used internet, download, or any gprs services but Vodafone charged me for this.

Issue with billing on my 2 vodafone numbers [protected] &[protected]. <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />

I was charged in excess for additional data consumption – but as per my data plan I should not be charged. None of your customer service representatives are ready to accept this error and in constant denial. Over the phone they acknowledge that I’m on a floating plan but in email they seldom acknowledge.

This is highly irritating.

Please do a complete investigation what went wrong from your side and give me the refund for all the excess that was charged till date.

Thanks,
Hemanth

From: Deenadayalan, Hemanth Sai
Sent: Monday, December 15, 2014 10:55 AM
To: 'corpcare.[protected]@vodafone.com'; 'nodal.[protected]@vodafone.com';'appellate.[protected]@vodafone.com'; 'purnima.[protected]@vodafone.com';'gaganpreet.[protected]@vodafone.com'; 'Divakar Manoharan (CHN-NE)';'[protected]@yahoo.com'
Subject: RE: Bill query on [protected] and [protected]

Is there anyone in Vodafone who can talk sense?

My plan is Rs. 325 Capgemini corporate plan and I subscribed tofloating data plan from January 2014 (1GB at 3G speed and beyond 1GB the speedwill be reduced).

My both numbers [protected] and [protected] are on a floating dataplan – Vodafone should not have charged for excess data usage but whereas I wascharged in various months bill.

This is atrocious, I need refund for all the excess amountcharged from January 2014 immediately.


From: corpcare.[protected]@vodafone.com [mailto:corpcare.[protected]@vodafone.com]
Sent: Monday, December 15, 2014 10:50 AM
To: Deenadayalan, Hemanth Sai
Subject: Bill query on [protected] and [protected]


Dear Mr. Hemanth Sai DeenadayalanD,
Thank you for your e-mail dated12/12/2014, regarding Bill related concern on your Vodafone mobile numbers[protected] and [protected].
At the outset, we regret theinadvertent inconvenience caused to you in this regard and thank you for yourpatience and understanding.
With regard to your concern, wehere by clarify that
1. GPRS being a zero rentalservice, it is active on all Vodafone numbers by default
2. You are charged 4 paise / 10Kbfor the service only when you use the service
Hence we wish to confirm that therehas been a usage of internet service from your Vodafone mobile number as wellas from the same handset that
you have been using to make andreceive local calls as well as messages. Hence a charge of Rs. 2, 039.14/- and 3, 929.42/-for the respectively
numbers are levied in the invoicedated 20/11/2014.
You can be rest assured that thecharges applied are towards the usage done by you and are genuine and hence wewould not be in a position to
pass any credits.
Also, we would like to inform youthat, you can download and print your Vodafone invoice for last 13 months from‘My Vodafone’ section on our website www.vodafone.in.Please find attached the procedure to register to "My Vodafone".
Kindly note interaction number[protected] and[protected] for your future reference.
In case you need furtherassistance, please do call or e-mail us. We will do our best to help you.

Happy to help,
PallaviMahajan

Corp Care

Contactnumbers

VodafoneCare: 111 or +91-[protected]

ForComplaints/Requests: 198 (toll free)

E-mail: corpcare.[protected]@vodafone.com

Website: www.vodafone.in

Nowexperience our newly launched My Vodafone App. It empowers you to manage yourVodafone account on the go. So pay your mobile bills, check data usage, dataplan details etc. click below link to download the My Vodafone App now.

https://www.vodafone.in/vas/downloads/pages/my_vodafone.aspx


On 12/12/2014 2:41 PM; From: hemanth.[protected]@capgemini.com;To: corpcare.[protected]@vodafone.com;; ?CC: ; Subject: FW: FW: Bill query on [protected] and [protected];
FYI

From: Deenadayalan, Hemanth Sai
Sent: Friday, December 12, 2014 2:40 PM
To: 'Divakar Manoharan (CHN-NE)'; 'appellate.[protected]@vodafone.com';'nodal.[protected]@vodafone.com'; 'sivakumar.[protected]@vodafone.com'
Subject: RE: FW: Bill query on [protected] and [protected]

Hi,

Just received a call from Mr.Vishnu Gondhali (customer service executive) phone number [protected](service request number: [protected] and [protected] and interaction number[protected] and[protected].

He also checked my data planand confirmed that the plan in which I’m on is a floating plan (beyond 1GB thespeed will be reduced to 64 kbps – but I will not be charged for the excessusage).

I noticed that I was cheatedin many of the previous months bills. I want Vodafone to check the billsgenerated for my phone numbers [protected] & [protected] fromJanuary 2014 till date and refund all the excess money charged for additionaldata usage on or before 16-Dec-2014 with an apology letter.

Thanks,
Hemanth

From: Deenadayalan, Hemanth Sai
Sent: Friday, December 12, 2014 2:22 PM
To: Deenadayalan, Hemanth Sai; 'Divakar Manoharan (CHN-NE)'
Subject: RE: FW: Bill query on [protected] and [protected]

HiDivakar,

Ifound billing issues regarding data in the bills generated for the followingbilling periods for [protected]:
20.05.14to 19.06.14
20.07.14to 19.08.14
20.10.14to 19.11.14

Thanks,
Hemanth

From: Deenadayalan, Hemanth Sai
Sent: Friday, December 12, 2014 12:28 PM
To: 'Divakar Manoharan (CHN-NE)'
Subject: RE: FW: Bill query on [protected] and [protected]

HiDivakar,

Thanksfor the response.

Pleasegive me your phone number.

Alsotell me the internet plan details that are active on my phone numbers:
[protected]
[protected]

Thanks,
Hemanth

From: Divakar Manoharan (CHN-NE) [mailto:Divakar.[protected]@vodafone.com]
Sent: Friday, December 12, 2014 12:25 PM
To: Deenadayalan, Hemanth Sai
Subject: RE: FW: Bill query on [protected] and [protected]

HelloHemanth,

Sorryfor your inconvenience, I forward your issues to my RM and I release yourphone lines now. I’ll update the status ASAP.

Regards,
DivakarManoharan
RelationshipExecutive
VBSTeam
Divakar.[protected]@vodafone.com


From: Deenadayalan, HemanthSai [mailto:hemanth.[protected]@capgemini.com]
Sent: 12 December 2014 10:42
To: RTN-CS-Appellate TamilNadu; RTN-CS-Nodal Tamilnadu;'vodafonecare.[protected]@vodafone.com'
Cc: Divakar Manoharan (CHN-NE); Subbarao, Sivakumar (CHN), VodafoneIndia (External)
Subject: RE: FW: Bill query on [protected] and [protected]

Ihave not received any satisfactory resolution from your end.

Pleaseunderstand that according to my data usage plan which was provided on21-Jan-2014, I have an unlimited data plan. 1GB of 3G and beyond that speedwill be reduced to 64kbps. But it is all unlimited. I haven’t changed my planafter that. This was even confirmed to me by your customer servicerepresentative Ms.Kirthika to whom I spoke yesterday (11-Dec-2014).

Thenokia bundle offer what you’re referring was given only from this month since Ibought a new Nokia Lumia 730 phone.

Idon’t know whether I’m charged extra only for November month or even before Ineed to scrutinize my previous bills.

Nowyou’ve stopped my outgoing calls on both my mobiles – you’re penalizing thecustomer for your mistake.

Let’sresolve this issue legally. Please await a legal notice from me.

Thanks,
Hemanth

From: Deenadayalan, HemanthSai
Sent: Thursday, December 11, 2014 11:32 AM
To: Deenadayalan, Hemanth Sai; appellate.[protected]@vodafone.com
Cc: nodal.[protected]@vodafone.com;Divakar Manoharan (CHN-NE); sivakumar.[protected]@vodafone.com
Subject: RE: FW: Bill query on [protected] and [protected]

Ifthe 100% usage SMS was received I would have stopped using additional data…This is highly irritating – you’re cheating customers.

From: Deenadayalan, HemanthSai
Sent: Thursday, December 11, 2014 11:30 AM
To: Deenadayalan, Hemanth Sai; appellate.[protected]@vodafone.com
Cc: nodal.[protected]@vodafone.com;Divakar Manoharan (CHN-NE); sivakumar.[protected]@vodafone.com
Subject: RE: FW: Bill query on [protected] and [protected]

Andwhat type of detailed investigation was done – when you do not even know myplan. I’m using a Nokia phone for the past 1 week. What do u mean by “Nokiabundle” offer?

From: Deenadayalan, HemanthSai
Sent: Thursday, December 11, 2014 11:27 AM
To: 'appellate.[protected]@vodafone.com'
Subject: RE: FW: Bill query on [protected] and [protected]

Iknow that the charges are for additional data consumption.

Iwanted to know why the 100% data usage SMS was not sent when I crossed the 100%i.e. 1GB? Is it something like Vodafone desperately wanted to cheat thecustomers?

Thanks,
Hemanth

From: appellate.[protected]@vodafone.com[mailto:appellate.[protected]@vodafone.com]
Sent: Thursday, December 11, 2014 11:25 AM
To: Deenadayalan, Hemanth Sai
Subject: Re: FW: Bill query on [protected] and [protected]


Dear Sir/Madam,

We have received your emaildated 10/12/14 regarding concern related to Billing for your Vodafone MobileNumbers [protected] and [protected].

At the outset, we regret theinconvenience caused to you in this regard.

Based on your complaint we hadcarried out a detailed investigation and we would like to inform you that youhad totally consumed 1.49GB and 1.94GB in the bill dated 20/11/14, for whichfree discounts as per Nokia bundle offer of 1Gb had been given.

Hence the balance data of 0.49Gband 0.94GB had been charged as per the base tariff of 4p/10kb.

Given the above stance, we wouldlike to bring it to your kind attention that we are unable to process reversalagainst the same.

We thank you for your patientunderstanding and look forward to your association with us.

Kindly note the docket number[protected] and[protected] for further reference.

In case you need furtherassistance, please do call or email us. We’ll do our best to help you.

Happy to help

Surya
AppellateOffice
Vodafone Tamil Nadu
Contact numbers
For any queries call 111 (chargeable for agent access @ 50p/3min) or CHN @ +91-[protected], RTN @ +91 - [protected] (standard calling charges applicable)
For any complaints call 198toll free helpline
AppellateOffice : For Chennai contact +91- [protected]
ForRest of Tamilnadu incl., Puducherry, Contact : +91-[protected]
(Availablebetween 9:30 a.m and 6 p.m. Monday to Friday)
Faxnumber : +91- [protected]
E-mail : appellate.[protected]@vodafone.com
Website: www.vodafone.in


On[protected]:02:50 PM; From: hemanth.[protected]@capgemini.com;To: nodal.[protected]@vodafone.com;appellate.[protected]@vodafone.com;; ?CC: Divakar.[protected]@vodafone.com;Madankumar.[protected]@vodafone.com; sivakumar.[protected]@vodafone.com;; Subject: FW: Bill query on [protected] and [protected];
Very pathetic customer care department you have…

Can you at least look into this query and give me a properresolution?

From: Deenadayalan, Hemanth Sai
Sent: Wednesday, December 10, 2014 2:54 PM
To: 'Madankumar.[protected]@vodafone.com'; 'sivakumar.[protected]@vodafone.com'
Subject: FW: Bill query on [protected] and [protected]

It was long time unresolved complaint…

Can you please give me a proper resolution to this query?

Thanks,
Hemanth

From: Deenadayalan, Hemanth Sai
Sent: Wednesday, December 10, 2014 2:47 PM
To: 'Divakar Manoharan (CHN-NE)'; 'vodafonecare.[protected]@vodafone.com'
Subject: FW: Bill query on [protected] and [protected]

Just had a ridiculous chat with your customer carerepresentative for the complaint I raised – Highly inconvenient.


From: Deenadayalan, Hemanth Sai
Sent: Wednesday, December 10, 2014 2:23 PM
To: 'vodafonecare.[protected]@vodafone.com'
Subject: FW: Bill query on [protected] and [protected]

Please look into this query and revert.

From: Deenadayalan, Hemanth Sai
Sent: Wednesday, December 10, 2014 2:18 PM
To: 'Divakar Manoharan (CHN-NE)'; '[protected]@vodafone.com'
Subject: FW: Bill query on [protected] and [protected]

Hi Divakar,

I haven’t received any updates from your end regarding my query…

Can you please let me know the status ASAP?

Thanks,
Hemanth

From: Deenadayalan, Hemanth Sai
Sent: Friday, December 05, 2014 2:37 PM
To: 'Divakar Manoharan (CHN-NE)'
Cc: '[protected]@yahoo.com'
Subject: RE: Bill query on [protected] and [protected]

Hi Divakar,

Any further updates?

Thanks,
Hemanth

From: Divakar Manoharan (CHN-NE) [mailto:Divakar.[protected]@vodafone.com]
Sent: Friday, November 28, 2014 11:25 AM
To: Deenadayalan, Hemanth Sai
Subject: RE: Bill query on [protected] and [protected]

Hello Hemanth,

I forward your mail to billing team they are processing yourissues.
I’ll update you within DEC2014 1st week.

Regards,
Divakar Manoharan
Relationship Executive
VBS Team
Divakar.[protected]@vodafone.com


From: Deenadayalan, Hemanth Sai [mailto:hemanth.[protected]@capgemini.com]
Sent: 28 November 2014 11:01
To: Divakar Manoharan (CHN-NE)
Cc: [protected]@yahoo.com
Subject: RE: Bill query on [protected] and [protected]

Hi Divakar,

Are you still the RM for Capgemini? I have not got any replyfrom you for the below email?

Thanks,
Hemanth

From: Deenadayalan, Hemanth Sai
Sent: Tuesday, November 25, 2014 3:21 PM
To: 'divakar.[protected]@vodafone.com'
Subject: Bill query on [protected] and [protected]

Hi Divakar,

I’m holding the above mentioned 2 numbers.

The recent bill I received was a shocker to me. This is close to4 to 5 times more than my usual bill.

My [protected] had a billed amount of Rs. 2600 (approx) and[protected] had a billed amount of Rs. 4800 (approx).

I noticed that the high charges were due to data usage.

I have received 80% data usage SMS from Vodafone but haven’treceived any other SMS stating that I have used 100% and subsequent usage willbe charged extra or anything of that sort.

Why I was not informed anything in this regard? In previousmonths whenever I’m exceeding the data limit I used to receive those SMS. Thisis absolutely unacceptable.

And moreover beyond 1 GB of free usage my speed should have gotreduced to 2G – but that didn’t happen. I suspect there is an error fromVodafone side.

Can you please look into this and give me a positive response?

Thanks,
Hemanth


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This message (including any attachments) is intended only forthe use of the individual or entity to which it is addressed and may containinformation that is non-public, proprietary, privileged, confidential, andexempt from disclosure under applicable law or may constitute as attorney workproduct. If you are not the intended recipient, you are hereby notified thatany use, dissemination, distribution, or copying of this communication isstrictly prohibited. If you have received this communication in error, notifyus immediately by telephone and (i) destroy this message if a facsimile or (ii)delete this message immediately if this is an electronic communication. Thankyou.

Hello There,

Recently I have bought 2 Vodafone corporate connections, SIMs got activated on Feb 15 and we received bill to may email [[protected]@gmail.com] on Feb 26th. When I saw the bill I noticed that you have charged CUG in the both the bills. Hence I had emailed to corcare.[protected]@vodafone.com and did not get any response from them its been almost a week. Hence please check and do the needful.

My Number : Both the bills you have charged for CUG, please check and do the needful.
[protected]
[protected]

my vodafone number is [protected]. maine new phone liya tha microsoft lumia 535. jisme 500mb data mila tha 2months k liye. jiska time period. 7dec 2014 to 7 feb 2015 tha. or maine apna data connection 7feb se pehle hi band krdia tha. or na hi 500mb se zayda maine use kia tha. but jb bill aya tha usme 266rs data connection k add kiye hue h without any using data connection. maine kaafi bar complaint ki vodafone me iske regarding but abi tk iska solution nahi nikala h even mujhe blame kiya ja rha h ki maine data use kia h. or jb maine detail puchi to ek bar. kehte 24 feb 22feb ko on kia h data. then next day fr baat hoti vodafone me to wo kehte 11feb ko use kia h. jabki maine use ni kia h. or jis number 6feb k baad data use kia h wo number h [protected]. is number ki puri detail maine rkhi hui h..
so, me bs jo actuall amount h whi pay krunga. extra 266 rs ni pay krunga. please help me out.
iski wjh se mujhe problem face krni pd rhi h. meri outgoing incoming sb band kardi h. so plz. help me as soon as possbile

nice

I am having vodafone connection with unlimited internet download plan. I have received bill for Mar-15 from Vodafone indicating download charges for d2c mobilart & d2c mazza. The charges for d2c mobilart was shown four times & for d2c mazza 1 times in the same bill. I have talked to customer care & they told that the charges are correct, since you have downloaded it. I told them that my plan is unlimited & hence there is no question of download charges. On that they told that these are premium download. These download happens when you are touching the screen even by mistake. There is no further warning or confirmation required by these type of download. These are designed like that. I explained them all this, but in vain. Firther i asked them why you are keeping such items on site, they told that they are not concerned with it & the same is on internet by default & vodafone dont have control on it. They have put charges multiple time for same site download. whetre any body will do this type of mistake to download same content twice or thrice. the samw isdue to touch by mistake. Now my question is, who is going to get this charges, ofcourse vodafone is charging to me & i will giving to them. If the same is not controlled by vodafone why they are asking for this charges when my plan is unlimited download. When they know that the cahrges are doe to such tricks by internet mafia, they should not ask for payment. Since my plan is unlimited there is no question of download charges. Since the system is wrong i will not pay to them & why they are asking to me when my plan is unlimited. They are not going to give this to anybody & they will keep this charges with them only. i want justification from Vodafone. I have attached the screen shot of the excees bill by vodafone.

I am Sandeep with Vodafone from[protected] in VF_AP SPECIAL REV 199 plan.

Mahinder ([protected]) activated the plan, at the time of activation he said 512MB 2G data included in the pack.

But after billing I am charged for using 64MB with 300rs incl vat in the bill, when I contacted mahendar regarding this issue he said to write a mail to our manager amount will be waived off and a mail to Vodafone care to change the pack.

I have written a mail to managers Anil and Kshitij([protected]) messaged them and calls, But no response from them for 15 days.
I now didnt care about my bill, But there irresposibleness irritating me.

For further info contact me Sandeep ([protected])