Vodafone India — Billing more than actual usage

Address:

New Delhi, Delhi

Hello, I have been using vodafone since 2009 and suddenly since 8-9 months I am facing network problems and malpractice of billing on my vodafone number [protected]. 20th of every month is my billing date and usually as per computation, I use upto Rs 3000 of calls/sms/3G. But before and after 20th, the bill shows more than my credit limit, (i.e- 9000). I have seen more than online bill of Rs.13, 400 when i dial *111*1*1# or call on 111 or chat online with vodafone executive. They have no answers about the usage. They use to answer, on 20th, you will be getting the bill summary in detail, there you can check the usage. But whenever the bill date arrives, the bill comes down to the real amount i.e- 2000/3000). I have already complained about the problem to TRAI and they failed to sort it out. Today is 20/02/2015, I checked my bill, it was Rs. 2268.90 and unbilled amount was Rs 74. After That, I visited their website and paid an amount of Rs.2600, because I have opted for portability to airtel and Airtel exe told me to pay some extra money in advance to avoid outstanding amount as the process will take 4-7 days. After paying the bill, it was showing Rs -331 as current bill and Rs 80 as outstanding. then again after 5 minutes I checked my vodafone bill, it was 110 and then after half an hour it was 120. I don't know, how they are billing me as I use wifi at home and office and while driving, I don't use phone. Also, I took a screenshot of my call summary (phone) and the bill usage that is showing in their website of my vodafone. I need to port out of vodafone ASAP. Also, if there is any law against the malpractice, let me know, so I can sue them with proper evidence about mental harrasment of showing bills more than actual. You can reach me Sushil Kumar [protected]