Vodafone India — Disconnected of mobile connection without any proper notice and due to negligence of vodafone store staff

Address:

Lucknow, Uttar Pradesh, 226010

I have ported my telecom connection from idea cellular to vodafone on 27 august 2016 on their request and multiple calls they made mentioning various offers that they may extend if i port my mobile postpaid connection to vodafone. My mobile number [protected] was been ported to vodafone cellular on 27th august 2016. On 04th october 2016 a vodafone representative called me and told me that a payment is due on your part which is to be made to idea cellular failing to which my connection will be barred. I had made a payment of rs. 293 at idea store at bbd university shopping complex, lucknow on 08th october 2016. Vodafone has barred my outgoing facility on 14th october 2016, upon inquiry their customer care officer told me that you have not submitted the payment reciept of payment you have made at idea center that is why your outgoing got barred. I have submitted the payment receipt to mr. Yogesh at their bbd university shopping complex store on 14th october 2016 and my outgoing facility was reinstated. On 28th october 2016 vodafone cellular disconnected my connection on the same issue and now their representatives are stating that you cannot retain the same number and have to get a new connection. As its my widely circulated number which i am using since last three years hence it will be huge loss to me on my professional as well as financial front if i loose my number. I request your kind intervention.