Vodafone India — Double payment received by vodafone

Address:	Bellary, Karnataka, 583275
Website:	www.vodafone.in

Dear Sir,

My self Manjunath Patil, i made a bill payment of 495.36 rupees to Vodafone network on 19th of September at 9:56 AM through there USSD code *111# (this option is only for ICICI customers with there Vodafone number registered in ICICI BANK of which i attached a proof below) from my registered postpaid mobile number [protected], after payment i got the message stating that dear customer we are unable to process your request and sorry for inconvenience caused to you from Vodafone i attached this message below, but my money was deducted from ICICI BANK account stating amount credited to VODAFONE USSD of which i attached a image below, i called Vodafone and ICICI and raised a complaint on this as that was the last day for payment again i made a same payment in the afternoon around 3:20pm by logging into my ICICI saving account by using quick pay option, that payment was successful and i got transaction id also i am attaching the same below, i called Vodafone customer service one of your executives told as transaction was unsuccessful you need to cal BANK and complain, so i called and given a complaint in ICICI, but they are saying that the transaction was successful and both amounts were successfully credited to beneficiary accounts please check with Vodafone, already one month is over still these Vodafone people not resolving my problem, instead they are arguing with me saying only one payment has credited to them and behaving rudely as per Vodafone instruction i submitted all documents they asked and even daily visiting there Vodafone store also, and submitted documents hard and soft copy's, VODAFONE IS CHEATING ME THEY ARE LAYING TO ME, I LOST MY MONEY, some customer executives in Vodafone namely DHANALAKSHMI and SAVITA from banglore office these people behaving rudely with me and irritating, and they are closing all my complaints without solving it, I AM VERY MUCH UNHAPPY WITH VODAFONE SERVICES, AND CUSTOMER SERVICE EXECUTIVES FAKE ASSURANCE,

PLEASE DO NEEDFUL

Regards
MANJUNATH
[protected]