Vodafone India — Excess billing: No reversal since last two month

Address:

Kutch, Gujarat

Dear Sir/Medan My Mobile no. is [protected] - Vodafone postpaid connection My complaints are not taken care by CUG coordinator. i have given many calls and emails for solving the problem but the same is yet not solved. Instead penalty charges are levid every month. Coordinator Name : Mr. Ambuj/ Mr. Vikas 'services.[protected]@yahoo.com' [protected] I have requested to close 3G plan for last 2 month but the same is not deactivated. for first two month charges are reversed but now in third month again they have charged. however this time no action taken even though various email and calls given to tham..i havent paid excess billing and communicated the same throgh mail even thoght penalty of non payment levied for billig of JAN and FEB month. Please go throgh with my previous complaints to CUG coordinators 1. September Bill detail and query - Bill Detail MICV 299 30D : 27/08/14 to 26/09/14 - 299.00/- ( 299 3G PM) Monthly rental : 27/08/14 to 07/09/14 - 48.39/- ( 125 PM) Monthly rental 08/09/14 to 26/09/14 - 229.84 (ST CR MV E Connect 375 3G) Total : 577.23+ ST 71.35 to tatal 648.58 I have received call from Vodafone customer care on 08/09/14 where a New plan of 375 Rs. PM told to me. The plan detail include 2G Internet plan and 500 Minute free. Which was suitable to me. However I told him that activate that plan only by deactivation exiting plan of 125 + 299 (3G) where the executive assured me that old plan and new plan will be charged proportionately i.e (up to 7th OLD Plan 125+299 & from 8th to 26 new plan of 375). However when I received the bill I observed that 3G plan has been charged for full month. Please waive off charges of 3G plan for the period from 8th to 26th September 2014. I had also lodge a complained in customer care ref no. 78809474. Action : Reversed ok 2. October bill and communication with CUG coordinator From: Mukesh Trivedi [mailto:mukesh.[protected]@maninds.org] Sent: Tuesday, November 04, 2014 10:01 AMTo: 'services.[protected]@yahoo.com' ; 'ambuj.[protected]@gmail.com'Subject: RE: Excess billing [protected] Dear Mr. Ambuj, With reference to billing for October month Vodafone service [protected] I have observed that again excess bill charged for 299+ ST even it was intimated in last month as per below trial mail. Please waive off excess billed charges for the period October 2014. Please let me know if any other information required. Regards, Mukesh Trivedi [protected] Reply : Hello, Your adjustment has been processed. Regards, Renaissance ServicesHelp Desk:99252 [protected] 22999 3. November bill : Again excess billing - below is communication From: Mukesh Trivedi [mailto:mukesh.[protected]@maninds.org] Sent: Monday, December 01, 2014 9:40 AMTo: 'services.[protected]@yahoo.com'Subject: FW: Excess billing [protected] Dear Vikas ji, Please go through with my current bill and below screen print where again 3G Charges of Rs. 115 are charged to my bill which I have complaining from last 2 month. Please refer trail mail also. Regards, Action : No action taken. i had again called to customer care to say at least deactivate the plan from there END. which was deactivated on 07/11/14. I further called my CUG coordinator by Email that i am not paying excess charges No responce given by coordinator for various email sent to tham and each month penalty is levied on my bill. From: Mukesh Trivedi [mailto:mukesh.[protected]@maninds.org] Sent: Monday, December 08, 2014 11:53 AMTo: 'services.[protected]@yahoo.com'; 'ambuj.[protected]@gmail.com'Cc: [protected]@maninds.org; 'mukesh.[protected]@icai.org'Subject: Re: Excess billing [protected] Dear Mr. Vikas/ Mr. Ambuj. Wrt to below mail regarding excess charge of Rs. 115+ Service tax on account of 3G charges, credit to my Vodafone account is still pending. Request you to do the needful at earliest. I am paying 328 Rs. After reducing 130 (basic+ST) from bill amount 458.37. Please let me know if any concern you have with regards to above query. Regards, Mukesh Trivedi