[Resolved] Vodafone India — False Billing | |||
I am Vodafone Customer at Ahmedabad & using Vodafone since last 4 years. but from last 6 months Vodafone is charging 49, 99, 199 amount as a downloading a stuff which I have never downloaded & every month I have to fight with Vodafone for reversal.We have an total more then 500 coneection across Gujarat & so many employees of my company facing same issue. And for that I have already given the complaint to our RMs & other vodafone authorities but they have not given any satisfactory answer. Was this information helpful? | |||
Jan 9, 2017 Complaint marked as Resolved Vodafone India customer support has been notified about the posted complaint. Verified Support Feb 23, 2015 Vodafone India Customer Care's response Hi harshithshah, Request you to share your current and alternate contact numbers in the following link so that we can address your concerns better. http://bit.ly/1a3hzIO Regards, Vodafone India | |||
 6 Comments | |||
Comments
Contact Number - [protected]
Reply
Hello,
My number is [protected]. I have been charged 405.00/- RS for internet calling or some internet charges, wherein I have not used that.
I have 2g 1gb package activated on my plan. Apart from that I never use it. If you check my all previous records I have never crossed the data package as I have wifi conneection at my residence & office.
Request you to kindly check for the same.
Also I have been charged 50.00 rs as late payment charge for [protected] & [protected]. I had deposited the cheque in your vashi drop box on 18th of Feb. Then also why have I been charged the late payment fee. If there is a delay from your end in collecting the cheque why am I been penalized. If this is not going to be sorted I plan to port out to some other network with all my numbers.
After which I recvd an email stating the late payment fee is waived off but internet charges vant be waived off as it shows in their system that I have used it ... I have received the itemised bill which says the charges are between 2nd till 7th feb & after that theere is no charges. How come this works ... My billing cycle is the 1st of every month & on 19th feb I have received a sms from Vodafone stating that I have used 200.00 MB of data.
Regards,
Nikhil
My number is [protected]. I have been charged 405.00/- RS for internet calling or some internet charges, wherein I have not used that.
I have 2g 1gb package activated on my plan. Apart from that I never use it. If you check my all previous records I have never crossed the data package as I have wifi conneection at my residence & office.
Request you to kindly check for the same.
Also I have been charged 50.00 rs as late payment charge for [protected] & [protected]. I had deposited the cheque in your vashi drop box on 18th of Feb. Then also why have I been charged the late payment fee. If there is a delay from your end in collecting the cheque why am I been penalized. If this is not going to be sorted I plan to port out to some other network with all my numbers.
After which I recvd an email stating the late payment fee is waived off but internet charges vant be waived off as it shows in their system that I have used it ... I have received the itemised bill which says the charges are between 2nd till 7th feb & after that theere is no charges. How come this works ... My billing cycle is the 1st of every month & on 19th feb I have received a sms from Vodafone stating that I have used 200.00 MB of data.
Regards,
Nikhil
From last two months i have been charged falsely on my mobile phone..i am charged 95 100 rupees as international messages whereas i dont have any international number in my mobile phone..
R/sirmy voda nos are [protected] & [protected].As I was to fly to USA on 11/3/15 I went to voda gallery on Sinhgad Rd pune to pay dues & keep nos in Safe Custody.The staff there told me Rs400/- as dues on 11/3 & SC charge So I paid Rs1000/- by SBI credit card I do hv two receipts for d same
in 1hr of payment my nos were deactivated for SC.But voda has again sent me bill as on 25/3/15 ie monthly bill dt and is sending reminders to pay it with penal charges 1st thing Voda can not raise bill as on 25/3 under such situation.So I sent n number of clarifying mails.In reply voda laimed that they have received Rs700/- on 11/3 which is next to impossible It means my amt is adjusted to some other account..Despite my submitting copy of card statement voda is not accepting it/reconciling my payments properly I request your honor to take up d matter with d co to take back false bill/release me nos under portebility to BSNL as I don't want to continue with voda on return ti India on 6 jul Thanking you sir
in 1hr of payment my nos were deactivated for SC.But voda has again sent me bill as on 25/3/15 ie monthly bill dt and is sending reminders to pay it with penal charges 1st thing Voda can not raise bill as on 25/3 under such situation.So I sent n number of clarifying mails.In reply voda laimed that they have received Rs700/- on 11/3 which is next to impossible It means my amt is adjusted to some other account..Despite my submitting copy of card statement voda is not accepting it/reconciling my payments properly I request your honor to take up d matter with d co to take back false bill/release me nos under portebility to BSNL as I don't want to continue with voda on return ti India on 6 jul Thanking you sir
This email is regarding the following two numbers:
91-[protected]
91-[protected]
Both these numbers are in my name, GIRISH L. PARIKH.
In the middle of March, 2015 (before March 18, 2015), I personally went to the office of Vodafone in Navi Mumbai, near Vashi railway station.
I spoke to a person (DIMPLE), to put both my phones on hold for six months. I am a non resident Indian, and SHE INFORMED ME THAT IT WOULD COST ME RS.50 PER MONTH ON EACH OF THE PHONE. SHE CHECKED THE REMAINING CREDIT ON BOTH PHONES AND TOLD ME THAT I HAD ENOUGH OF THE CREDIT BALANCE ON BOTH NUMBERS. NOT TO WORRY.
ON 18TH OF MARCH I LEFT INDIA TO COME BACO MY HOME IN SEATTLE, USA. I REACHED USA ON THE SAME DAY, BECAUSE OF THE 12+ HOURS TIME DIFFERENCE. THE SAME DAY I TOOK OUT MY SIM CARDS FROM BOTH THE PHONES AND STORED THEM AWAY WITH MY PASSPORTS, TO BE USED WHILE I AM BACK IN INDIA.
WHY AM I BEING BILLED FOR THE PHONES THAT HAVE NOT BEEN USED? WHAT HAPPENED TO MY CREDIT BALANCE?
DO YOU HAVE SOME EMPLOYEE, OFFICER OR OR OTHER PERSON(S), WHO MIGHT BE PILFERING FROM THE CREDIT BALANCES OF YOUR CUSTOMERS? ARE YOUR COMPUTERS TO BE BLAMED FOR THESE ERRORS/
PLEASE LET ME KNOW WHAT HAS HAPPENED TO MY ACCOUNTS.
ALSO, PLEASE SEND ME THE ADDRESS OF VODAFONE HEAD OFFICE IN MUMBAI, AND THE NAME(S) OF THE DIRECTORS, INCLUDING THE MANAGING DIRECTOR, WHO SHOULD BE AWARE OF THIS TYPES OF TRANSACTIONS.
THANK YOU,
SINCERELY,
GIRISH L PARIKH
91-[protected]
91-[protected]
Both these numbers are in my name, GIRISH L. PARIKH.
In the middle of March, 2015 (before March 18, 2015), I personally went to the office of Vodafone in Navi Mumbai, near Vashi railway station.
I spoke to a person (DIMPLE), to put both my phones on hold for six months. I am a non resident Indian, and SHE INFORMED ME THAT IT WOULD COST ME RS.50 PER MONTH ON EACH OF THE PHONE. SHE CHECKED THE REMAINING CREDIT ON BOTH PHONES AND TOLD ME THAT I HAD ENOUGH OF THE CREDIT BALANCE ON BOTH NUMBERS. NOT TO WORRY.
ON 18TH OF MARCH I LEFT INDIA TO COME BACO MY HOME IN SEATTLE, USA. I REACHED USA ON THE SAME DAY, BECAUSE OF THE 12+ HOURS TIME DIFFERENCE. THE SAME DAY I TOOK OUT MY SIM CARDS FROM BOTH THE PHONES AND STORED THEM AWAY WITH MY PASSPORTS, TO BE USED WHILE I AM BACK IN INDIA.
WHY AM I BEING BILLED FOR THE PHONES THAT HAVE NOT BEEN USED? WHAT HAPPENED TO MY CREDIT BALANCE?
DO YOU HAVE SOME EMPLOYEE, OFFICER OR OR OTHER PERSON(S), WHO MIGHT BE PILFERING FROM THE CREDIT BALANCES OF YOUR CUSTOMERS? ARE YOUR COMPUTERS TO BE BLAMED FOR THESE ERRORS/
PLEASE LET ME KNOW WHAT HAS HAPPENED TO MY ACCOUNTS.
ALSO, PLEASE SEND ME THE ADDRESS OF VODAFONE HEAD OFFICE IN MUMBAI, AND THE NAME(S) OF THE DIRECTORS, INCLUDING THE MANAGING DIRECTOR, WHO SHOULD BE AWARE OF THIS TYPES OF TRANSACTIONS.
THANK YOU,
SINCERELY,
GIRISH L PARIKH
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