Vodafone India — Fraud change in my data plan

Address:

Kolkata, West Bengal

This is to complain against a fraudulent change in my Data plan on[protected]. I received two messages regarding my personal visit to the Vodafone store at Girish Park, Kolkata and changing my data plan. After a telephonic conversation today, it became clear about the fraud activity trying to cause a bigger fraud. The time of this plan changing happened by a person on 27th -March-2015 at 3:37 PM. Although Vodafone has recorded that it was me, it was not at all possible since I was in a seminar during that time at my work. I am holding the phone no. [protected] for a long time and I am a very old customer with Vodafone. May I request you to look into the matter and take necessary action against the fraud person as well as the Vodafone Customer Care person at The Girish Park Office who did not check properly any ID before altering the plan. I further bring to your attention that there was an organized cheating and fraudulent issuance of a Vodafone SIM card recently to an unknown person which has ended up in a great financial loss (One lakh three thousand) of mine 22-March 2015. I wrote to Vodafone several times but nothing happened. In spite of this, I still remain a good Vodafone customer. So I request you to take necessary action at least this time. Nabendu Chatterjee [protected]@rediffmail.com