[Resolved]  Vodafone India — Inactive Postpaid Number after submission of all documents

Address:

Jalpaiguri, West Bengal

Dear Sir/Madam, Below are the screenshots of chat with ur representative. Please take necessary action against Rajeev of Jalpaiguri Vodafone store at ur earlest. Mobile number of Jalpaiguri Vofone Store Rajeev : [protected] & [protected] Welcome to Vodafone Chat ! Thank you for your patience, a Vodafone Service Desk Agent is now available. {Muzaffar}Good Evening! I am Muzaffar. How may I help you? {Suddhasatwa mukhopadhyay}my vodafone signal tower is not showing since evening. i have restarted my phone several times but it does not work. also i could not select manual network it says not allowed. what is the reason behind that? {Muzaffar}Please be online . {Suddhasatwa mukhopadhyay}ok {Muzaffar}Thank you . {Suddhasatwa mukhopadhyay}please let me know the reason. may have missed several missed call since evening. {Muzaffar}For the privacy of your account, I need to ask you a few questions, before I proceed. May I know Your Date of Birth ( Date/Month/Year ) and Email Address/Alternate contact number registered with us? {Suddhasatwa mukhopadhyay}ok {Suddhasatwa mukhopadhyay}dob 6th december 1976 {Suddhasatwa mukhopadhyay}email address [protected]@gmail.com {Suddhasatwa mukhopadhyay}alternate number [protected] {Muzaffar}Ma'am, let me know the monthly rental as your mail id is not matching {Suddhasatwa mukhopadhyay}how it is possible {Muzaffar}Ma'am, it is not matching . {Muzaffar}Please let me know the monthly rental ? {Suddhasatwa mukhopadhyay}i took this connection from ur jalpaiguri store {Suddhasatwa mukhopadhyay}499 {Muzaffar}Thank you for the details . {Suddhasatwa mukhopadhyay}one trainee named mr. rajeev gave me this connection {Muzaffar}Ma'am, as I checked the details your number as been suspended due to the pending of your documents . {Suddhasatwa mukhopadhyay}i can give u ICCID and IMSI NUMBER also {Suddhasatwa mukhopadhyay} can send u scanned copy of my doc now {Muzaffar}Ma'am, you need to again submit your document to the vodafone store from where you had buy the SIM {Suddhasatwa mukhopadhyay}for ur information today evening they called me and told that xerox copy of my voter card is not properly visible {Suddhasatwa mukhopadhyay}i gave them my original voter card they scanned that {Muzaffar}Ma'am, there is the mistake kindly take the color xerox on which you photo is visibel {Muzaffar}*visible {Suddhasatwa mukhopadhyay}after that when i asked rajeev about the reason he said that all my offer against my number is being updated {Suddhasatwa mukhopadhyay}and my phone will be active by 11 pm tonight {Muzaffar}However as per the system your number is suspended due to the documents only {Suddhasatwa mukhopadhyay}it is very painful that ur representative misguided ur customer like this {Suddhasatwa mukhopadhyay}im suffering a lot {Muzaffar}I am extremely sorry for that . {Muzaffar}However you need to resubmit your document . {Suddhasatwa mukhopadhyay}look what i have feel that ur service is very poor {Muzaffar}No Ma'am, {Suddhasatwa mukhopadhyay}im male person. however if i resubmit my docs again tomorrow morning how can u assure that my connection start immediately {Muzaffar}Sir, be rest assured once your document get submit your service will get active . {Suddhasatwa mukhopadhyay}submit to whom jalpaiguri vodafone store or ur office {Muzaffar}Sir, kindly submit to the vodafone store {Suddhasatwa mukhopadhyay}if this things happen repeatedly i have to switch over to airtel {Muzaffar}Sir, be rest assured this thing didn't repeat . {Suddhasatwa mukhopadhyay}and legal complain against you {Muzaffar}Okay Sir. {Muzaffar}Please confirm if you are online? {Suddhasatwa mukhopadhyay}im a member RTI {Suddhasatwa mukhopadhyay}yes im online {Muzaffar}Is there anything else that I can help you with? {Suddhasatwa mukhopadhyay}tell me the procedure to complain against the person of vodafone store for whom i have suffered a lot {Muzaffar}Sir, I can raise the complaint for the same . {Muzaffar}please let me know what should I mention ? {Suddhasatwa mukhopadhyay}u do it from ur side. let me know the procedure from our side {Muzaffar}Sir, you can send the mail . {Suddhasatwa mukhopadhyay}I reinstate that all the team members were passing the bucks to safe guard them selves. {Suddhasatwa mukhopadhyay}mail id? {Suddhasatwa mukhopadhyay}tell me the mail id {Muzaffar}Sir, your complaint number is [protected] {Muzaffar}And you will get the call for within 22-Oct-14 18:00:00 {Suddhasatwa mukhopadhyay}how can i check the status of my complain? {Muzaffar}vodafonecare.[protected]@vodafone.com kindly mark a mail with the registered mail id and you will get the revert within 48 hours {Muzaffar}Sir, you will get the call . {Suddhasatwa mukhopadhyay}ok i have copied all the screen shots of this chat and will send to my legal solicitor {Muzaffar}Okay Sir. {Suddhasatwa mukhopadhyay}Mobile number of Jalpaiguri Vofone Store Rajeev : [protected] & [protected] {Suddhasatwa mukhopadhyay}ok bye {Suddhasatwa mukhopadhyay}sorry to bother u With Regards, Suddhasatwa Mukhopadhyay Cell : [protected], [protected]