Vodafone India — New connection - Varification issue - Mo: [protected] Comp :[protected]

Address:

Gandhinagar, Gujarat

Hello! I am Hemang Dave from Gandhinagar, Gujarat. I was an Airtel customer before moving to Vodafone via portability due to very positive feedback received from my friends and family. I opted for Corporate Postpaid Plan and submitted my documents to Mr. Gaurang Patel in June 2015. Gaurang Patel happens to be Vodafone Sales Executive, Gandhinagar, at the place where I work. Within a week after submitting my documents, the Outgoing facility on my mobile was stopped due to address verification issue. On investigation, I noticed that no Vodafone verification officer had called or visited my (billing) address but marked verification status negative. In order to resolve this problem, I visited Vodafone Care Store located at Sector 11, Gandhinagar. Gujarat. (Token #226) on 13th July 2015. But Vodafone care personnel did not help me and just told me that I should contact the person who sold me this connection. This was very unprofessional attitude by the Vodafone Store executive in resolving my issue. He did not even try to take a look at my issue and told me to help myself. I have been following up with the Vodafone executive - Gaurang Patel since 13th July but I cannot see any progress in this matter. At last, I was left with no other option but to launch complaint #[protected] to rectify this problem. After many interactions with Vodafone store executives, Marketing agents and Vodafone care I am so much pissed off about Vodafone services and my issue is still NOT RESOLVED! To make the matter even worse, my Incoming has also been stopped today 16th July. Please understand that I also require my phone just as any normal person requires it for my personal and professional life. But these people have made such a mess about it that I am so much frustrated about Vodafone services.