Vodafone India — overcharging of bill

Address:

Chandigarh, Chandigarh

I was a airtel uses few months back bt had a lot of connectivity problem so i went to vodafone store in sector 15 chandigarh where i was attented by ms amar & i explained her that hw i m facing connectivity problem & thats the only reason i want to change my service provider .. I requested her several time to check that if vodafone had a good connectivity in my area which is sector 10-a Chandigarh, for which she told me that vodafone works great in scetor 10 .. But when i started facing connectivity problem more than my earlier service provider airtel ..on which i called your customer care from where i was told that vodafone dnt hv a connectivity problem in my area & it cant be solved . SO thats how i was told a big lie by your vodafone store to jst sell me the vodafone connection .. 1st ill be happy to tell that i m a voda red customer & wen i msgd to tlk 2 my service manager & wen i recieved her call i was so disappointed that she was nt able to adress my problem bt insted she was keep the phn on hold again & again, & dilebreatery disconected the phn in the end ..i even requested your customer execatives to mk me talk to some senior officers but they didnt listen, i asked for the adress to send a Legal Notice which was also not provided .. (& if i go 2 HON'BLE CONSUMER COURT I WILL MENTOIN ALL DETAILS) I went to the vodafone last month i requested sector 15 store chd to change my data & calling plan .. after choosing the plan i was told that it will be activated in half an hour .. bt the trick that vodafone store played & jst activated my calling plan not the internet plan .. wen i observed after 3-4days that my internet connection has almost died i contacted sector 15vodafone store again & was told that by mistake my internet plan was not changed & my phone has consumed internet worth rs800 in the meanwhile .. i made a call on ur customer care at that time bt to no surprise they were not able to do anything.. in response to a msg recieved after talking to customer care to grade your service when i txtd back 0 then i recievd a cal from vodafone teling me that its not my mistake & the money will be automaticaly sustracted when i recieve bill .. bt instead of your assurance nothing happened .. hv called111 many times bt no one realy tried to understand or help with the problem .. SO now i m writing you to get my additional charges of internet usage as i hv used in limt what my data plan allows .. when my data plan was not started delibertaly then its your fauly Kindly address my problem or I will have no other option instead of approaching Hon'ble CONSUMER COURT against you & your vodafone store .. cause a customer cant pay for the mistake or for the tricks of vodafone .. sry to say bt hope will gt some sensible reply from vodafone ppl ths time .. thanking you ANKUSH MALIK #45/10A CHANDIGARGH [protected]