Vodafone India — recharge not done

Address:

620004

I had recharged my mobile no. [protected] with rs. 196 on 24 dec 17 through "kotak"net banking. The amount has been deducted from my account but not processed by vodafone rather i received a message from 190 quoting 'your request to recharge 196 cannot be processed at this time. Transaction number is onr[protected]'.
Again i recharged rs. 110 on 16 sep 17. I don't know in present world of competitiveness, how much time vodafone want to so called "process". Kindly help