Vodafone India — regarding porting the number from docomo to vodafone

Sir we are very disappointed with your third party provider from GLOBAL DIRECT code no IS 003, name Mr OMKAR DODEJA who is supposed to be trainee manager and is the associate of vodafone as his I'd card mentions and resides in ulhasnagar.
In November first week he took all the relevant information to port my wife no [protected] docomo to Vodafone. Till date the number is not ported saying that docomo bill is not paid. But the payment has been made to docomo twice by my wife but still further process is not initiated by Mr OMKAR DODEJA. We called him many times saying the same. But he is saying the same story.
I'm sorry to inform you that this type of service from Vodafone rendering no help is not acceptable. And I refused him now to not port my number as im fed up of calling to your Vodafone executive.
Very bad service...