Vodafone India — Repeated Network Issue

Address:

North 24 Parganas, West Bengal

Hi Vodafone Nodal Officer Myself Prodyot Ghosh staying at Madhyamgram (Kolkata 700129) near to half km from Madhyamgram Railway station. At my residential area, we are facing very very poor network signal issues with Vodafone. Always signal towers are fluctuating. Never shows full signal strength. Now a days it started showing only 2/3 signal bars. And as a result related network issues like call drop issue, caller voice not clear issues we are facing. I personally tried to enquire by visiting all retail shop available at our residential area and came to know that one vodafone tower had been withdrawn by vodafone which was installed near to Madhyamgram main chowrasta more in Oct'2014. And since then people of Madhyamgram locality are facing network problem with vodafone. I logged call for the betterment of n/w issue at my residential place. Call no. [protected] on 07-Feb-2015 for which no improvement found so far. On 16-Feb-2015 suddenly I receive a SMS mentioning that "Hello, In response to your complaint no [protected] we were unable to reach you on your mobile to give an update.Please call 111 for an update". But in actual neither your n/w team tried to contact me nor your n/w engineers physically visited the location to check the reality of the issue. What a wonderful n/w vodafone are providing to it's customers. I logged another call # [protected] for same n/w issue on 24-Feb-2015 and as earlier that had been closed without any improvement of n/w signal issue. My question is why we suppose to be harassed by your n/w team this way again n again..? Why consumer logged n/w issues not taken care by your n/w team little seriously..? Why no signal towers of Vodafone can be installed over the Madhyamgram area...? I am tired of calling customer care again n again. Expecting your immediate attention on this issue to resolve. Thanks in advance, Prodyot Ghosh +91 [protected]