[Resolved]  Vodafone India — SIM port issue

Address:

411027

I had been using Airtel sim for past few months but due to network issues in my locality and workplace, I decided to port the sim to Vodafone. I submitted all my documents and required information on 27/02/2017 and got a Hello message from Vodafone on 03/03/2017 that my porting request had been approved by current operator. At 11PM same day my SIM stopped working and I inserted Vodafone SIM but could not get any network. At 10AM next morning 4th March I went to the local store where I had dropped in my request and they changed my SIM but it did not help. I went a couple more times but now at 4PM IST they have informed me that they are facing a nationwide tele-verification issue that is impacting not just me but multiple consumers.

When I enquired about ETA for closure of the issue I was told that Vodafone IT team is working on it and only a single email was there for evidence. I do not have any alternate Mobile no. and have highlighted the same to them. It is very regrettable that one of the telecom giant is having such a nationwide issue and even after 6hours they haven't resolved it.

As per TRAI guidelines a number which has been deactivated by previous operator at 11PM has to be activated between 00:01-1:00 AM next day when a customer can go through tele-verification.

After few rounds of the local store I have decided to file this consumer complaint. If my Mob. no. is not activated by Monday I will loose my workplace messages for boarding Cab etc. and won't be able to reach out to anyone.

Thanks!
Shashi