Vodafone India — Still waiting for a resolution from vodafone team

Address:	Chandigarh, Punjab, 160011
Website:	www.vodafone.in

Hi,

On 9th january 2016, i requested for "port out " and get my upc so that i could provide it to sales agent of another provider.
However on 11th january 2016 at 11:57 am, i received a call from " [protected] " number, a retention vodafone agent named " nitin" offered me a special deal in 466 inr with 1500 minutes + 1.5 gb of 3g data + 1000 sms. I compared the deal with my another provider's (Reliance) wherein i wanted to port my number to but found that nitin's deal attracts more benefits then reliance.
I accepted the deal. And nitin confirmed that the new deal would be activate within 24 to 48 hours without providing me any request number . The conversation lasted for 15 minutes.

I called 198 yesterday to inquire about the same plan activation status as 48 hours was already completed.
I was shocked to hear that there was no such request taken.
This was really frustrated and i felt so harassed.
The 198 agent told me that there is no such plan then i requested the officer to look onto the recording which i had with nitin. But she advised me to drop a mail.

This is really very bad customer services as i had an opportunity to get the deal with another provider but had to cancel just because your officer retained me with that special deal.

Now i want you to please look into the matter and take appropriate action.

Looking for your corporation on this.

I have already escalated this to corporate team and marked a mail to : corporatecare.[protected]@vodafone.com .

Hi,

On 9th january 2016, i requested for "port out " and get my upc so that i could provide it to sales agent of another provider.
However on 11th january 2016 at 11:57 am, i received a call from " [protected] " number, a retention vodafone agent named " nitin" offered me a special deal in 466 inr with 1500 minutes + 1.5 gb of 3g data + 1000 sms. I compared the deal with my another provider's (Reliance) wherein i wanted to port my number to but found that nitin's deal attracts more benefits then reliance.
I accepted the deal. And nitin confirmed that the new deal would be activate within 24 to 48 hours without providing me any request number . The conversation lasted for 15 minutes.

I called 198 yesterday to inquire about the same plan activation status as 48 hours was already completed.
I was shocked to hear that there was no such request taken.
This was really frustrated and i felt so harassed.
The 198 agent told me that there is no such plan then i requested the officer to look onto the recording which i had with nitin. But she advised me to drop a mail.

This is really very bad customer services as i had an opportunity to get the deal with another provider but had to cancel just because your officer retained me with that special deal.

Now i want you to please look into the matter and take appropriate action.

Looking for your corporation on this.

I have already escalated this to corporate team and marked a mail to : corporatecare.[protected]@vodafone.com .


Regards,

Rohit kumar
Vodafone number - 91 [protected]
Cooperate
Eclerx services limited
Regards,

Rohit kumar
Vodafone number - 91 [protected]
Cooperate
Eclerx services limited