Vodafone India — worst services and networks

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301

I have almost used every network but this is the worst operator till now.
Every thing about vodafone is worse.
From network to services.
And their untrained staff, they don't even know the work process they have to follow, worst response from the customer care.
I got my main and official number port from idea to voda postpaid (Corporate plan-as per need of my new ofc), worst decision.
First the executive took five days to deliver me the sim,
And after using the services for like two days, 13th of sept, they revoked my outgoing services, the executive from whom i took the sim took two days to react over the issue, then i had a word with customer care, asked for reason and was told my verification was declined, without providing any proper clarification.
I took an appointment for re-verification, and kept waiting like a fool for 5 hrs and no one visited and they declined my verification one more time.
I took the matter on mail on 18th from my official id and got no revert just an system generated response, i mailed them again after patiently waiting for 24 hrs, to which they replied, my services are revoked due to verification issues and will resume in 72 hrs.
I kept waiting meanwhile my incoming services were also barred.
And in between i had a conversation with customer care executive 4-5 times for the confirmation that my sim services will resume or not and every one confirmed they will.
On 23rd sept around 1:29 pm i got a call from vodafone executive confirming is it my new connection or i got it port, i confirmed them the status (Port), and the lady reverted that till 3 pm my services will resume,
At 3:41 i received the mail from vodafone that they declined my verification one more time and my services won't resume.
I called their customer care, had a word with their executive pooja yadav who said i have to submit my documents again, i was very angry as no one informed me this before i asked her to call her team lead to confirm the process and then mr rahul mathur came to line and confirmed i have to submit a security fee for the connection.
After `# 20 days i was told to pay extra for the connection.
Which i actually paid to get my number working.
I wonder what kind of services do you all provide, this number was linked to every account of mine and i was not able to do any transaction. Being official number i could not make so many important calls.
My life was on hold due to your stupid staff and services,
You people have no `# idea how tough it was, i could not even make payments for my medical bills, couldn't activate my salary account,
I request the `# vodafone to first train your staff and improve the services then promise customers.
I wonder they serve their corporate clients this way, how badly they would be serving others,
I was using the same number from 2015 first in airtel (Delhi circle) and then in idea (U. P circle) i never faced any issue, not even one,
But you spoiled the taste for life i won't let anyone buy this network in my family or office now.
And will switch to other operator after 3 months.
Thanks vodafone for being a nightmare for 20 days.
Was this information helpful?
No (0)
Yes (0)
Vodafone India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Vodafone India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    36%
    Complaints
    27111
    Pending
    0
    Resolved
    9561
    Vodafone India Phone
    +91 22 7171 5000 (HQ)
    Vodafone India Address
    Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all Vodafone India contact information