Vodafone — Misleading vodafone (bandra, mumbai) center

Address:

Mumbai City, Maharashtra

I purchased vodafone dongle (no. [protected]) in the month of May 2013. At the time of
purchase I was clearly told about three keypoints of Rs.1999 plan
1)This plan is not available on paper document
2)After 3 months, renewal will be awarded i[censored]ser asks for it
3)speed of the plan is 3gs till 3mb then 2g speed of 55kbps.
Signature and few pages of the form were suppossed to be filled by me, rest of the
pages would be handled by the center

The vodafone bandra center has lied about this to me.
1) I had asked them if speed will be around 55kbps, for this one employee told me that yes it will be 55kbps only, not more not less, while another person said it will be upto 55kbps. I have the proof for this.I used to even get speed of 0 kbps continuosly. Also I have the proof where speed is 0 kbps for more than 3 minutes even though network shows full signal.
2) I had told them I wanted a plan for only 3 months not more, now they say that I have marked auto renewal on the form. Does that mean that it is useless to tell them to deactivate my account.
3) One employee on contrary also told me that this form does not exist on paper document, (I have the proof ). Now, after I have received a bill of 1500 I am told that this document/plan exists on paper.
4) I had payed an excess amount of 50Rs for my dongle device. Few days later I was told that I had Rs.50 balance in my dongle and I could use it.Isnt this clearly specifying that my account was terminated.

I received a email today by vodafone nodal officer who said that bill had to be paid and I have signed for it. This is completely unacceptable. What should I do. I also tried emailing vodafone uk email ccare.[protected]@help.vodafone.co.uk but it is out of service.
What should I do now? According to them they tried calling me on 8th november, twice before 10pm and once after 10pm. My sim had been removed after 10pm but before that I am sure I received no calls from them.
Tthis is really vodafail. I am very dissapointed.

Contact email id: [protected]@rediffmail.com