Vodafone — Mobile billing

Address:

New Delhi, Delhi, 110019

Arun Baidya Sat, Dec 26, 2015 at 7:21 PM
To: vodafonecare.[protected]@vodafone.com
Dear Customer Service Manager,

I am very old customer of Vodafone having multiple connections of Vodafone mobile.

I had been facing problems with the billing of my mobile number [protected] for the last couple of month as well the connectivity of it.

In spite of my several complaints, the connectivity issue could not be resolved & and hence ultimately I had to port my number to Airtel.

In the billing issue I had to call every month whenever I received my bill for overcharging & it would be waived off in the next bill

I was using Blackberry Prosumer ULD399 as my Blackberry handset does not allow any other plan for which I was paying a monthly plan of Rs.399/- which is much higher that your 3G plan.

But still in addition of the plan charge of Rs.399/- I used to be charged for internet usage in my monthly bills for which I disputed & I used to get a waiver in the next bill.

The last bill no 31389419 dated 06/12/15 which I received is again an inflated bill with internet charges.

I went to your Kalkaji store to complain about it and make a full & final payment of the bill after reducing the amount but they just noted the complaint and could not do anything about the bill so I could not pay it.

I would request you to provide me with the amended bill waiving off the internet charges of Rs.838.80 for this current bill as well the previous bill for Rs.239.64.

I would like to make the full & final settlement of this number only if the bill is corrected.

Thanks & regards

Arun Kumar Baidya