[Resolved]  Vodafone — Vodafone's wapvilla download charges

Again this month, they have billed with me for some stupid problem of theirs, claiming that I downloaded "wapvilla", which I definitely didn't, like last month. (I have already posted my complaint above as 'Irritated Vodafone Customer')
I'd like to gladly inform you that I have put my port request. It was my mistake that I ever took the sick Vodafone Connection.. CHEATS, FRAUDS, ...#@%!$#%!@!!! I really hope & pray that every other Vodafone customer also ports away from ur network, and that all o[censored] will loose ur jobs for cheating so many people around the world. And that Vodafone gets doomed.. As I remember it, Hutch connection were facing problems, and Vodafone bought Hutch.. Now we see why you mobile companies face issues.. U think u r smart by cheating educated people..?? Thankfully, we do read through our bills.. Its not a matter of amount, as to how much False amount u r trying to steal from people. Its about Integrity.. U people r cheats, and Corrupt. N I hope Vodafone goes down d gutter..!

- TOTALLY IRRITATED (soon-to-be-Ex-) VODAFONE CUSTOMER.

Got a call from Vodafone today(19th June 2014), but they said that they can't do anything :(

Issue resolved, thanks.

In my Vodafone Postpaid Bill for September ( on Number : 808****678), Vodafone has charged me an additional Fake amount of Rs 49, supposedly for some download that they claim to have happened on my phone. This is incorrect. Because firstly, i have an Unlimited Internet Plan (3G_Connect_375). Secondly, The download time shown is Afternoon. During afternoon i am always connected to my office WiFi so I dont use my net pack at that time. Also i have all nevessary security measures to block pop ups and unwanted downloads. So please do not say again that I have downloaded this. The name of the downloaded Content mentioned is, wapvilla_ppd. I dont have anything like that on my phone.
I have all the details of all downloads on my phone since May 2014. I can provide screen shots of them if required. All of my downloads, are free small content, and nothing of which need to be charged.
The amount may be small, but I do not intend to pay a single penny other than my own usage, if Vodafone just wants to cheat the customers. The same Fraud activity has been done for several of my friends bills as well. They have all reported a fake charge of Rs 49 or 99 for some download that hasn't happened on their phone. I have proper information that Vodafone has used this same tactics to cheat several others customers from various places. Some of the Content names shown as "Downloaded" are "wapvilla_ppd" charging Rs 49, "shotformat" charging Rs 99 etc.. Vodafone Customer care is so utterly Useless and all they reply if we call up and complaint is that "Their Vodafone Billing systems are correct & up to date, & that there is no error". What about the 100s of people who are complaining everywhere with the same download content name & amount.
This is highly unprofessional for such a big Telephone Network Company, and I'm sure they will not last long if they intend to Fool customers like this.

Thanks,
Irritated Vodafone Customer.

I have been affected too.
I am discontinuing Vodafone

Same problem here.. I noticed some random download and cancelled in time. Despite that, they have charged for it. All they need to do is to find a technical mechanism to make sure that customer has downloaded the app 100% and installed it - they will easily come to know what to charge and what not to!

I am a Vodafone Customer in Delhi using corporate connection 299 Plan in which i am getting 750MB 3G after that 2G Free data plan.

Vodafone has charged me total of Rs 124 + Tax /- for downloading vuclipindia_pack75 of Rs 75 & along with wapvilla_ppd of Rs 49/-. in last month's september bill. So in all they have charged me Rs 124/- for downloading a stuff which I had never downloaded. When I called their Customer Forum for explaination they had no proper explaination. They just keep on sending me one line with incomplete details "You downloaded vuclipindia_p***** on 21/09/14-06:23:54 and wapvill****** on 25/09/14-07:11:11". I jhave never downloaded this kind of stuff or never visited these websites. This is fraud i need a proper explanation why should i pay when i haven't downloaded anything. Solve my query asap. Sad such a multinational company like vodafone using cheap means to earn extra bucks…shame on you guys. I am also gonna register a complaint and discontinue vodafone service for sure. I don't understand by using these cheap tricks you guys might gain some money but will losse customers. I have read hundreds of such complaints in which you guys have charged for these nonsense things.

Although i know you don't have any solution for this but still again want to hear that useless customer service foolish reply.

Please call me on my alternate number. I have shared the detial on the below link

http://bit.ly/Zmv6WD

mail id: sood.[protected]@gmail.com

I too have been facing the same problem. The worst thing is that the Vodafone customer care has the guts to send me an email saying that their system is accurate.

So many people are facing the same problem, Why isn't anyone taking up the issue at a legal forum. Below is a quote of an email from Vodafone. The reply is so cryptic and meaningless.

"Below are the details for the download:
For the bill dated 04/09/14
• wapvill - Rs. 49/content (Total Rs. 245)
• d2c_ndtv_valu - Rs. 99/ content (Total Rs. 99)
• d2c_mgossip_p - Rs. 49/content (Total Rs. 49)
• hello1_tvalls - Rs. 30/content (Total Rs. 30)
• mobilart_valu - Rs. 75/content (Total Rs. 75)
For the bill dated 04/10/14
• wapvill - Rs. 49/content (Total Rs. 245)
• hello1_tvalls - Rs. 30/content (Total Rs. 30)
We also wish to assure you that our Billing System accurately monitors and records usage of each SIM Card. This ensures that you are billed only for the service which you have actually utilized."

Hi,

All these days I faced only network problem. Now I am facing billing problem with Vodafone. For my number, I have activated data plan before two months. My billing shows (for this two months), I have downloaded some application named wap villa. I haven’t downloaded any application and this application is not available in my mobile. Last month while paying my amount, I called your customer care and I have told that I have not downloaded any application, however I paid my bill.

Again this month I have been told that I have downloaded same application and charged 150 rupees. If this is going to continue, I don’t want to have your Vodafone number. You guys are charging an unknown amount every month which is not downloaded or utilized by me. I am not going to pay this 150 rupees and I will pay only the remaining amount Rs.350/-.

I also want to disconnect my relationship with Vodafone. I don’t like to have network issue and billing issue with you guys every month. I have enough proof that how many complaints I have raised for network problem.

Please let me know how I can port all my 4 numbers. I DON’T want your connection henceforth.

I have been charged Total of Rs - 396 on the name of wapvilla ..., , , , , , , , , , , , , I never downloaded such things. I am discontinuing my & atleast 10 other numbers (In my office)

Hi Vodafone Team,

i was charged for using of website wapvilla and mydala sites which i never used and i never got notification for the same. When I called to customer support they said no to log the complint which is not acceptable. Executives talked very rudely. can someone call and resolve the same otherwise i will switch to Airtel for the same.

Hi Vodafone

Same with me
i was charged for using of website wapvilla and mydala sites which i have never used and i never got notification for the same. When I called to customer support they said no to log the complaint which is not acceptable. Executives talked very rudely.

I am using this number for last 6 years and I do not have time to get it ported!! I am frustrated with the services of vodaphone!!

I have send the email to them but to the response they say, ( to use the GPRS services cautiously and avoid clicking on the links and advertisements available on the websites. )

if Vodaphone is not going to solve we should all switch the service provider!!

Hi All.

I have been also cheated by Vodafone. Appvilla download charges of 49 rs is billed evrymonth in my post paid bill.
I really dont know why these chrges are billed to me. I have called 198 today 1 am 23rd Nov. The customer service representative put my call on hold for 32 mins and then he disconnected the call. This is frustating. I contacted consumer forum. I will follow the process and file a case. Also spread this news to all social media website. Everybody should know what vodafone is doing with post paid customers.

I am also facing the same problem regarding Wappvilla bull !!!
What is this wappvilla_ppd!!!
it charged me Rs.49/- .
kindly help me... it is a irritating problem!

True true
I am also facing the same problem.
tell me what should i do!!!1

Same this time they have charged me rs.49 for stupid wapvill when I obviously did not use this application. Just irritated with Vodafone.

Its same with me too. They have charged Rs.89.32/- for some unkonwn download from vuclipindia_p*** & con******. On asking list of websites which are chargable they said vuclipindia_p***& con****** are the links. I don't know what kind of links they are!

But they have also passed a credit of Rs.89.32 to my account which will be reflected in my next bill.