Voltas — Facing Problem in getting my AC rectified under Warranty Period

Address:

New Delhi, Delhi

I purchased Voltas 3 Star Ac, Model 183 PY, on 4th June 2014 from authorized seller of Voltas, M/s Electronics Desire in Dwarka. From the time of purchase there was problem with its cooling, though I complained about it to the person who installed it immediately but no action was taken. I use AC to the minimal during night hours only as no one is at home during day time. On 15th May 2015, my AC stopped working completely and was working on Fan Mode only. I complained about the same on 17th May 2015. The complaint details are as follows: Customer Name: Customer Address: 6/304, Beverly Park, Plot 2, Sector 22, Dwarka, New Delhi - 110075 Postal Code: 110075 Contact No: [protected] E-mail: [protected]@gmail.com Model Description: 183 PY Date of Purchase: 04/06/2014 Serial No: 4551736A14D000135 Nature of Problem: AC not cooling at all. My AC frequently switches off for a microsecond and again gives a ''beep'' which it generally gives on starting and starts running but without the compressor. All this happens within a small fraction of a second. I was assured that my problem will be resolved on 19th May 2015, so as I am working I took leave on 19th May 2015. I received a call also from the service centre also and on my inquiry I was assured that engineer will pay a visit and rectify the problem. I waited whole day but no one turned up. So again I wrote to the customer care about the same. The details are as follows: Name: Vandana Shukla City: New Delhi Type of feedback: Your Feedback: I complained online for the problem in my Voltas AC with complaint number [protected] on 17th May, 2015. On 18th May, 2015 I received the SMS as well as mail that my problem will be rectified within 24 hours. I took leave from my work on 19th May, 2015. I received a call also from the Service Centre and I was assured by them that the engineer will make a visit on 19th May, 2015 itself. I waited whole day but no one visited. As I am working and no one is available at home, it is very difficult to take leave from my work. Hence, it is requested that please rectify my problem and arrange for the visit of the engineer to my residence on 23rd May, 2015 (Saturday) and ensure that my AC has been rectified. Contact No: [protected] E-Mail Address: [protected]@gmail.com On 21st May 2015 I received a call from the engineer and told him the same and as I was frustrated, I asked him to pay a visit on 23rd May 2015 (Saturday – off day). He assured me that either he or someone else will definitely pay a visit and rectify my problem. I received a call from Voltas also and they also assured that engineer will visit me on 23rd May, 2015. But on the same day in the evening I received a SMS stating “Request No [protected] is resolved.” How can my problem be resolved without any engineer visiting my place? Hence, as there was no option left I once again registered my complaint on 22nd May, 2015 with the following details – Customer Name: Vandana Shukla Customer Address: 6/ 304, Beverly Park, Plot 2, Sector 22, Dwarka, New Delhi Postal Code: 110075 Contact No: [protected] E-mail: [protected]@gmail.com Model Description: 183 PY Date of Purchase: 04/06/2014 Serial No: indoor unit 4551736A14D000135 Nature of Problem: AC is not working at all. My complaint number for this is given to be [protected]. On 24th May, 2015 finally, engineer paid a visit. They were from “High Cool Refrigeration”, Dwarka. Firstly they told me that there is no problem with AC, it is electric fault and asked me to call an electrician and started going. Luckily, I had already called an electrician and they checked all the lines in front of them. Hence, they were forced to look into the problem. Then they told me that the Compressor is faulty and dismantled my outdoor unit and said that it has to be sent to the workshop and will take six to seven day for rectification. They took photograph of the invoice also. No one came to pick up the outdoor unit. I called the numbers given by the engineers to me but no one picked up the call not even once on any of the numbers. The outdoor unit is still lying at my place. My Air Conditioner is still under warranty. In the whole process I had to face so much of mental pain and agony, all in vain. My Indoor Unit serial number is 4551736A14D000135 and outdoor unit serial number is 4511775D14C002353. With this mail I am attaching my Invoice also. Once again I am requesting you to rectify my AC at the earliest without any further delay.