Voltas — Voltas ac 18vdy inverter | |||||
I have purchased the aforesaid ac from vijay sales on 14.10.2014 for my hall room and ever since its purchase there had been cooling issue. Engineer visited my place and stated that this is inverter ac and it takes some more time to get cooling. Very strangely on 02.07.2016, i received phone call from aman enterprises thane (Stating to be authorised voltas service centre) for dry service. Engineer by name nilesh - was accompanied by one more person during said servicing, they insisted for entering into amc for same. Amc rates being on higher side, i thought of inquiring the same in person and therefore i avoided the same. They did servicing to both internal and external unit and left the premises without giving me any servicing slip. After about 10 -12 days on arrival of guest, i put on the ac and it was showing es or e5. I reported the same to aman enterprises on 15.07.2016 and also spoke to engineer nilesh on celll no. [protected] and they assured to sent me engineer and look into the same. It has been two day from date of said assurance, neither their engineer has arrived nor they are picking up my phone call. I feel this is some type of trick played by your authorised service centre to damage the unit and then put the customers for harrassment and demand heavy amount of repair charges or to accept their exorbitant amc rates. I would want to kindly look into the same and get my unit repaired urgently. My contact details are as under. With regards Rajkumar mishra Cell no.[protected]. B703, odyssey bldg, lodha paradise, Majiwade, thane 400601 Was this information helpful? | |||||
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Voltas customer support has been notified about the posted complaint. | |||||
 6 Comments | |||||
Comments
Today,
Service Technician by name Saddam was sent by Aman Enterprise to look into my complain for E5 error.
The Service Technician was unable to detect the fault. on some preliminary testing, he arrived to conclusion that indoor & outdoor climate sensor and Room temperature sensor cables are faulty. He immediately changed the same and AC started working. However while he was very much present during said visit, there was no cooling sensed and therefore AC was changed to 16 Degree and immediate thereafter AC once again went to E5 error mode.
The Service Technician called his Senior to resolve the same and on their instruction informed me that there is problem with the motor, which will cost around 2500/-. He stated that motor will be fitted by his Senior Technician and started demanding visit charge. i declined to pay the same on the ground that subject complaint was not resolved.
The subject issue was thereafter reported to Aman Enterprise, i showed my disagreement to such technical view as suggested by Service Technician (who was instructed by some technical person on cell phone). It is strange as to how service technician can come to conclusions without seeing the machine. Conclusions of Technician on cell phone is not acceptable to me and moreso when my complaint is not resolved.
I decline to act to advice of Senior technician, who has not seen my machine and who simply believed Service Technician and advised him to change the motor. I am of the firm view that some Senior technician who should be well versed with the technical aspect of machine, should look into the defect and advice me properly.
I have clarified Aman Enterprises that i shall not pay any money, unless my complaint is resolved. I cannot be expected to go on changing parts of the machine at advice of service technician and spending money without any outcome.
This is for your information and record.
Rajkumar Mishra
Service Technician by name Saddam was sent by Aman Enterprise to look into my complain for E5 error.
The Service Technician was unable to detect the fault. on some preliminary testing, he arrived to conclusion that indoor & outdoor climate sensor and Room temperature sensor cables are faulty. He immediately changed the same and AC started working. However while he was very much present during said visit, there was no cooling sensed and therefore AC was changed to 16 Degree and immediate thereafter AC once again went to E5 error mode.
The Service Technician called his Senior to resolve the same and on their instruction informed me that there is problem with the motor, which will cost around 2500/-. He stated that motor will be fitted by his Senior Technician and started demanding visit charge. i declined to pay the same on the ground that subject complaint was not resolved.
The subject issue was thereafter reported to Aman Enterprise, i showed my disagreement to such technical view as suggested by Service Technician (who was instructed by some technical person on cell phone). It is strange as to how service technician can come to conclusions without seeing the machine. Conclusions of Technician on cell phone is not acceptable to me and moreso when my complaint is not resolved.
I decline to act to advice of Senior technician, who has not seen my machine and who simply believed Service Technician and advised him to change the motor. I am of the firm view that some Senior technician who should be well versed with the technical aspect of machine, should look into the defect and advice me properly.
I have clarified Aman Enterprises that i shall not pay any money, unless my complaint is resolved. I cannot be expected to go on changing parts of the machine at advice of service technician and spending money without any outcome.
This is for your information and record.
Rajkumar Mishra
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