[Resolved] Eureka Forbes / Reviva Water Purifier — no service | |||
Dear Sir, I am from chennai and had been a eureka forbes customer for many years. Three years back I had replaced the old eureka water purifier with "Reviva" water purifier. I had also enrolled in their AMC. Last month the product failed to work (still under AMC) and I registered a complaint with their call center. The person attending the complaint assured me the service person will set right the problem within 24 hours,but now it is more than 24 days and no one had responded. Can someone help. Complaint no. 68551161 Sujit george Chennai Was this information helpful? | |||
Aug 9, 2021 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
EUREKA FORBES REVIVA WATER PURIFIER — SERVICE IS NOT DONE PROPERLY
Service Technician is not done proper service in Reviva Water Purifier and causing water leakage in the systemEureka Forbes / Reviva Water Purifier — Service is not done properly and no response from chennai representative
REVIVA Water Purifier Service complaint No[protected] is not done properly.From Chennai representative there is no proper response.
Contract Receipt No: 45 20176034 dated 24.4.2009
Period of Contract : 24.04.09 to 23.04.2010
EUREKA FORBES REVIVA — not work properly
sir maine eureka forbes ka reviva liya tha jo 3 month me hi khrab ho gya main uski compplent kai bar kra chuka hu lakin ab tak mera reviva thik nhi hua h Dear Mr. George,
Please accept our sincerest apologies for any trouble or inconvenience we have caused you, regarding the service issue with your reviva water purifier.
We deeply value your relationship with Eureka Forbes Limited and wish to provide you with the best solution to resolve your issue as soon as possible. In order to do so and to prevent this problem from occurring again, we require your cooperation. We have taken a note of your complaint and the service request no. Our customer service personnel will address your issue immediately. For any further clarifications, please do write to us at: [protected]@eurekaforbes.com
Regards
Eureka Forbes Team
Please accept our sincerest apologies for any trouble or inconvenience we have caused you, regarding the service issue with your reviva water purifier.
We deeply value your relationship with Eureka Forbes Limited and wish to provide you with the best solution to resolve your issue as soon as possible. In order to do so and to prevent this problem from occurring again, we require your cooperation. We have taken a note of your complaint and the service request no. Our customer service personnel will address your issue immediately. For any further clarifications, please do write to us at: [protected]@eurekaforbes.com
Regards
Eureka Forbes Team
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Eureka Forbes - Reviva Water Purifier — Poor Services
Following up for the service of within AMC water purifier, nobodies listening. First thing they ask on complaining - is it in AMC, i[censored] say NO , they reach u within 30 mins with new amc, solves ur problem. But i[censored] r already in AMC no body bothers b'cos now they don't get more billing done. Regret buying Eureka forbes. Mom has a Kent-o water Purifier and NO problems in Service at All. PLEASE|DON"T BUY EUREKA FORBES NO BODY LISTENS !!The Service Engineer Sunuil Bhardwaj refused to give any seniors mobile no and said u please go ahead and complain I am on leave as it is sunday so can't help you. STRANGE Level of services ???????