West Bengal State Electricity Distribution Company [WBSEDCL]

West Bengal State Electricity Distribution Company [WBSEDCL] — Charging extra charge in online payment

eworl75

from Siliguri, West Bengal

Address:

Howrah, West Bengal

I have paid Bill for the month of July - 15 for Rs. 528/- on[protected], which due date was[protected] for Rs. 522/-, against Consumer ID No.[protected] on behalf of Madan Majhi vide Bill No.[protected] via E-Payment mode. When the above said bill is paying via your site its showing Rs. 1/- as 'OUTSTANDING AMOUNT' for last month which is just impossible as all the three consecutive month i.e., May - 15, Jun - 15 & Jul - 15 have been paid via online method from your website. I am giving herewith all three months receipt copy which have been generated from your portal for your information. As you know if any one want to pay his/her bill via online then have to pay the exact amount which has been showing there. Then how it possible from our end to due Rs, 1/- for a month? Kindly solve this problem against the above mentioned consumer id & oblige. Madan Majhi

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Comments

Bachchoo

from Itanagar, Goa

Dear Sirs,

I crave leave to inform you that I have made an online payment from my Savings Bank Account bearing No. [protected] of my Electricity Bill of WBSEDC amounting to Rs. 5, 224, .27 (Rupees five thousand two hundred twenty-four & paise twenty-seven) only on 17th August, 2017 by using my Axis Bank VISA Platinum Debit Card and the receipt of this payment has been confirmed by the WBSEDC by SMS on the same day. But the Axis Bank has debited my account a sum of Rs.5, 285.91 (Rupees five thousand two hundred eighty-five & paise ninety-one) only i.e. an excess amount of Rs. 61.64 (Rupees sixty-one & paise sixty-four).

I am an Account holder of Axis Bank Ltd., Khardah, B.T. Road Branch. Branch Codeis 1356.

I asked the Bank officials of the said branch why such excess amount has been debited but they could not give any satisfactory answer of query.

If a customer has to pay excess amount for making payment online by using bank's debit card then why a customer should use your card for online payment.

In this connection it may be mentioned here that on the next day a made an online payment of the Telephones Bill of the Calcutta Telephones by using my United Bank of India VISA Debit Card for an amount of Rs. 1, 332.00 (Rupees one thousand three hundred thirty-two) only and the UBI has debited my Savings bank Account Rs.1, 332.00(Rupees one thousand three hundred thirty-two) only. No excess amount was debited.

Now, I want to ask you why Rs. 61.64 (Rupees sixty-one & paise sixty-four) only has been debited excess to my SB Account.

If I don't get refund of the amount to my SB Account within two days I shall be compelled to lodge a complaint to Ombudsmen Department, Reserve Bank of India, Kolkata.

With regards,

Ajoy Kumar Paul,
Account Holder