West Bengal State Electricity Distribution Company [WBSEDCL] — Online payment debited but not showing as paid and still not credited on my a/c

Address:	741126
Website:	www.wbsedcl.in

Hello, This is horrible that there is no online support for WBSEDCL. Zonal customer care asking to talk to local electric supply because they have no information about the online. So who is responsible for this? I made 2 transaction to pay my two different bills for different consumer ID[protected] and[protected] and the amount were INR 999 and INR 1798 respectively on 7th October. Bank is showing debited but on the WBSEDCL portal not showing the bill is paid. And also if it is not received by WBSEDCL then this should be credited into my a/c but not. I also lounge 2 complains from WBSEDCL portal but into different category because there was no option to choose online payment trouble or something like this. Complaint no are: 902035 and 902045 respectively. Can you please put minimum attention and look into my problems? Bank statement is attached with this complain. Thanks: Subhojit Mukherjee