West Bengal State Electricity Distribution Company [WBSEDCL] — Work ability and misbehaviour of concerned department

Address:

Kolkata, West Bengal

Hi, I work at IBM as System Engineer and I am a tenant at Flat # C2, AK62, Street # 12, New Town, Kolkata - 156. On 9th Sept I faced power cut in my apartment. I called New Town Electricity Office around 9 PM and reported the power cut. Instead of resolving the issue the attendee declined to resolve the issue and misbehaved with me. I had photo captured of recharging coupon in my mobile with me, but there was some issue with the recharging machine due to which it was not accepting the recharging code. I called the electric office requested to send the help. But he attendee started shouting on phone (probably the attendee was sleeping during his work time and did not want to be bothered) and disconnected the phone. In the morning, around 10 AM, I went to Electricity office, they sent 2 technician with me to resolve the issue. After examining the issue, they told me that, the machine needed to be replaced and they even told me that the recharging coupon code was wrong. Again I had to run to electricity office. I went to the prepaid counter, and re verified the recharging coupon. After this I told my issue to Station Master (Mr. S. K. Sarkar, was not available till 11 AM and was smoking in front of the customer inside the office, I am not sure if people are allowed to smoke inside electricity office). He did not even listen to my problems and started shouting at me in Bengali. Instead of the resolving issue of the customer, these guys preferred to sit under AC room and let the customer suffer. Till 1 PM issue was not resolved, I suffered the power cut for more than 24 hours just because of the work inability of concern department. I had to take leave from my work without any previous notifications, I was not able to work and complete my deliverables on time because of this issue. I suffered physically by running again and again in the chilly hot afternoon to the concern department to get them my issue resolved. I suffered mentally due to the ill mannered behavior of staff of concerned department. Therefore, it is requested to you to take strict action towards it. So that people may not suffer in future. Below is the consumer number of my flat: 3562370