West Bengal State Electricity Distribution Company [WBSEDCL] — Abnormal high bill

Address:

TEGHORIA WBSEDCL OFFICE

Consumer Id[protected]
Consumer Name-Kanu Lal Basak
Date-2/2/2022

Respected Madam/Sir

With due respect I would like to complain to you against TEGHORIA WBSEDCL Station Manager & one of the staff members is Mr. Prabir. I have already submitted a complaint letter to this office regarding abnormally high bill.Sir/Madam I would like to inform you that my meter was burned on 24th May 2021 & after the application & paying was 1136/- my meter was replaced on 26th May 2021, after that I did not receive my 6 month bills. In between I have paid the bill of the month of June to August 2021 which is Rs. 1980/-.Then I complained several times to WBSEDCL customer care & also visited Teghoria WBSEDCL office. Then on 17th January 2022 they provided an abnormal high bill. After complaining they came to check whether my meter was defective or not, sir, I would like to inform you after the verification they did not provide any documents of the verification. The staff & station manager is verbally saying that meter is absolutely ok. After that I have again asked them to rectify my bill as I my average bill amount 850/- approx so, it is not possible that suddenly my bill increases upto 2700/- per month where I am using the same electric appliances from last 2 years & I did not use any extra appliances. I have requested to verify my house electric connection, if I am wrong. But the staff & station manager are misbehaving with me & My father. My father's age is above 65 years. I visited again on 27/01/2022 at TEGHORIA WBSEDCL office & rectified the bill, the stuff whose name is MR. Prabir said I have bound to pay this bill & he will not not give any break up of my bill, We were waiting from 10am at that office & generally they have come to office 11.30am & station manager has come after 11.45am. As per their conversation on 27/1/2022 I have applied for check meter, but meter is yet to install again today I went to this office & asking for bill break up & asking my meter verification report but station manager given threatening to my father & told him to pay immediately this abnormal high electricity bill if my father will not pay & after the installation of chek meter, if they know that meter is ok they will disconnect our connection within a minute, at that time my father told him to station manager that my father was retired person & he cannot pay this high bill. My father told the station manager that he is only using a fan, 2 lights, 1 television because he cannot afford that much of a high bill for that reason he is not using any extra appliances.But station manager, Mr. Prabir & technical department staff threatened my 68 years old father. After that his blood pressure is falling down & now he is ill only for that particular reason. Sir, this type of behaviour with a consumer is not expected. Now who will be responsible for this situation? I also went to this office today but the station manager was not present in the office as I was waiting upto 11.35am. I was late for my office, that's why I came out & my father was waiting for the verification report. But this is very unfortunate that Teghoria WBSEDCL stuff including the station manager's behaviour with a person above 65 years old.This is also mental harassment.
Please look at this matter as my father cannot pay this abnormal high bill, Sir/ Madam he cannot afford the high electricity bill that's why he is not using any extra appliances, only he is using a fan, 2 lights, 1 television.
Please find the attached documents..

Regards
Rita Basak daughter of Consumer