[Resolved]  West Bengal State Electricity Distribution Company [WBSEDCL] — E Payment Debited in my bank account but not updated in WBSEDCL Portal

Address:

Duckbangla Para, Rampurhat, Birbhum, 731224

Dear; Sir / Madam ;
I Manju Banerjee my Consumar Id is[protected]. I pay the bill Amount of Rs. 586.00 through Phonepay App on 01/12/2021 being Transaction Id is NX21120110241125801358051, unfortunately, the said amount was Debited to my bank account but not updated in WBSEDCL portal or not refunded to my bank account.
I contact both Phonepay and WBSEDCL to launch Complain but no one solves the problem. closed complain by writing low sagging

Mob no- [protected]
Date:- 01/12/2021
Transection Id- NX21120110241125801358051
BBPS Transection ID- PP011335A31EQ9TH9ZI1