West Bengal State Electricity Distribution Company [WBSEDCL]

West Bengal State Electricity Distribution Company [WBSEDCL] — Failed transaction of Rs.2065

alokesandipta

Address:

West Bengal

I have made a transaction of Rs. 2065 to West Bengal State Electricity Distribution Company Limited (WBSEDCL) on 5th January 2021 through Amazon mobile apps. The said amount has been deducted from my SBI Card (Operator-BBPS) Instantly and it was shown sucsessful transaction by Amazon/BBPS/SBI but the amount has not been credited or accepted to the WBSEDCL site. After 3 working days of my payment date, i have seen that it was failed transaction in WBSEDCL site. Now the payment status in WBSEDCL is showing Failure (copy enclosed).
It is requested to kindly look into the matter as the said amount refunded in to my SBI card at the earliest.
The successful Amazon receipt of Rs. 2065 and failure payment notification from WBSEDCL have been attached with the complaint.
Details of transaction mentioned below.
Payment Date: 5 January 2021
Deducted amount: Rs. 2, 065.00
WBSEDCL Consumer ID :[protected]
State : West Bengal
Provider : West Bengal State Electricity Distribution Co. Ltd (WBSEDCL)
BBPS Biller Id : WBSEDCL00WBL01
Operator Reference Number : EU01T1410097
Amazon order number:[protected]

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West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.

Jan 11, 2021

Updated by alokesandipta Even I don't know to whom should I raise the dispute whether it is Amazon or West Bengal State Electricity Board o State Bank of India? I am using Amazon for other Purposes also. There is no problem with other purposes. All services are going on good, but only this West Bengal Electricity Board payments are problematic.Now Amazon and SBI Bank had itself raised the dispute with this payment. But i have not get any assurance yet. I really can't understand what is going on. please help me. please take necessary action as early as possible.

Jan 11, 2021

Updated by alokesandipta I have already mailed WBSEDCL in [protected]@wbsedcl.in, but no response till now.