[Resolved]  West Bengal State Electricity Distribution Company [WBSEDCL] — Paid electricity bill using WBSEDCL QR code but WBSEDCL hasn't received the payment yet

Sir/ Madam,
I paid WBSEDCL electricity bill using QR Code printed on electricity bill with Google pay scanner. UPI transaction ID is[protected], to WBSEDCL (billdeskbqr.[protected]@hdfcbank), from Devjani Bhattacharjee(State Bank of India), google transaction ID is CICAgODKvs_yDw. The consumer id is with the name of my mother. But no confirmation message delivered in registered mobile. Online payment status shows no history available.

Details of the Customer
Name: Surama Bhattacharjee
Customer Id:[protected]
Registered mobile number: [protected]
Kindly look into the matter.
Thanking you.

Your faithfully
Devjani Bhattacharjee
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Sep 22, 2021
Complaint marked as Resolved 
They have refunded my money
West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
Complaint comments 

Comments

After how many days did you get refunded
Devjanib's [Complaint's author] reply, Sep 24, 2021
I complained on 20th September and got back the money on 21st September
Taniya Paul's reply, Sep 24, 2021
Okay...you just made a complaint here...or took further step
Devjanib's [Complaint's author] reply, Sep 24, 2021
Yeah, I took further step. You'll find their phone number in this site, I called them using that number and they gave a mail ID, I mailed there as well.
Can you please tell me which phone number is it...[protected]
Devjanib's [Complaint's author] reply, Sep 27, 2021
+91 33 2359 8128
They are not recieving call..Kindly provide me the Email Id they gave
Devjanib's [Complaint's author] reply, Sep 27, 2021
Taniya Paul's reply, Sep 27, 2021
Thank you
Devjanib's [Complaint's author] reply, Sep 27, 2021
My pleasure
Could you kindly let me know what steps did you follow to get the refund? Thank you.
Devjanib's [Complaint's author] reply, Sep 30, 2021
Please check my above comments. I have given a phone number and a mail ID. You can call them using that number or mail them in that ID explaining about your issue. I believe they'll refund within 7-10 days.

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    West Bengal State Electricity Distribution Company [WBSEDCL] Phone
    +91 33 2359 8128
    West Bengal State Electricity Distribution Company [WBSEDCL] Address
    Vidyut Bhawan, Block B, 2nd Floor, Salt Lake City, Sech Bhawan, Kolkata, West Bengal, India - 700091
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