West Bengal State Electricity Distribution Company [WBSEDCL] — Portal log in not working

Website:

www.wbsedcl.in

Portal log in not working for me. Sent a mail to the customer care no update.
Not able to reach the phone number.

My consumer Id is[protected] when I log in using my id I get the following error.
No portal roles are assigned for this user.If this problem persists, contact your system administrator.

Attached screen shots.
consumer Id is[protected]
Mob: [protected]