West Bengal State Electricity Distribution Company [WBSEDCL] — Regarding new electric connection

Dear Concern,
Myself Abul Hasan, a resident of Lohapur, Birbhum. I applied for an electric new connection in the name of my mother named Murshida Bibi on 19.10.2019. My application number is [protected] and registered mobile number is [protected] . I Also visited our nearest electric office (Lohapur) several time (more than 15 times) but no further action taken. I also register complaint in their website but they closed it without taking any action.
It's almost 2 years over. But still didn't get the connection. Please do the needful. I'm waiting for a positive response.
Best regards and thanks.
Abul Hasan
Mob:[protected]