[Resolved]  West Bengal State Electricity Distribution Company [WBSEDCL] — System not reflecting previous successful online payments causing overcharging

Address:

Kolkata, India

Dear Madam/Sir,
This is to bring to your attention the difficulties I have been facing with our electricity bills, due to miscalculation and/or technical issues with WBSECDL systems.

Please note that there were 3 bill payments made on 16/08/2020, 30/10/2020 and 27/01/2021. But only one of them is reflecting on their system.
The payment of Rs 3948 made on 30/10/2020 and another payment of Rs 6708 made on 27/01/2021 are not showing in the payment history.
This has resulted in incorrect bill calculation. I have been overcharged.

Below are the details of two payments that WBSEDCL have bot updated in your system.
I have also attached the screenshots.

Consumer ID :[protected]

30/10/2020 Rs 3948.00 UPI Transaction ref:[protected]

27/01/2021 Rs 6708.00 UPI Transaction ref:[protected]

Despite sharing confirmation from my banks that the money has been deducted from my account and credited to the bak account of WBSEDCL, I have no resolution from them - neither via email communication with [protected]@wbsedcl.in nor via their customer care number 19121.

Supporting documents have been attached as a PDF document.

Note: This grievance has been registered also in Public Grievances Portal https://pgportal.gov.in/ with Registration No. : GOVWB/E/2021/00157.