[Resolved]  Whirlpool India — 340 litres double door refrigerator - new purchase

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301

On 7th june 2018 i had purchased whirlpool 340lts fridge, this was delivered on 8th and upon unpacking the doors had dents all over, a complaint (Gb[protected]) was logged same day and i am being told replacement will come in 10-12 working days (Which effectively means 2 weeks), why should i be waiting so long for a brand new product for none of my faults? Will whirlpool wait for getting product payments for such long? If you expect upfront payments then as a customer i expect my product replacement asap. The whole experience of buying and using a new product has gone waste. I really have different views of whirlpool brand now. Can someone get my replacement done asap? Already passed 7 days now.. — maneesh
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Jul 17, 2018
Complaint marked as Resolved 
Whirlpool India customer support has been notified about the posted complaint.
Verified Support
Jun 16, 2018
Whirlpool India Customer Care's response
Dear Customer,

We hope our service team has already shared the requisite information regarding your appliance replacement concern.We request your understanding on the same.

Regards,
Whirlpool Support
Jun 18, 2018
Updated by mshekhawat
Yes i did receive a call on Friday 15th June stating that all approvals for replacement has been arranged and that i will get a call over weekend ( 16-17th) for the replacement logistics, but so far i havent got any calls and still waiting for the fridge to be delivered, its 11 days now since am struggling.
Jun 21, 2018
Updated by mshekhawat
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Put in a request for purchasing the side bottle tray for my Refrigerator Model no. FF 2D 495 3S/2016 having 480l capacity. Even after 7 days there is no response from the company. Poor ethics and unprofessional behaviour.
Whirlpool India Customer Care's response, Jun 16, 2018
Verified Support
Dear Customer,

We regret the inconvenience you have faced. Please share your mobile/complaint no. so that we can look into this concern.

Regards,
Whirlpool Support.

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