Whirlpool India — avoid this company at all costs

Address:

Kolkata, West Bengal

this i mail is in regards to the poor service i got from the whirlpool customer care executive and the engineer who visited my place .

i have purchased WHIRLPOOL 1ton window a.c and my a.c wasnt working properly which resulted in lodging for a service of my air condition.i had a talk with the customer care executive on 26th of april 2014 approax @ 1300hrs, where he did give me a SR no- KL[protected] and assured me of geting my services done in the next 24 hours.the engineer dropped in where he said he wont be able to work alone and he needs another person along with him and went away, saying that he would be doing the service within sunday which is 27th of april 2014, by 1200hrs .. today when i called the engineer( whose name happens to be PROLOY) to enquire whether he would be coming or not, he behaved in a bad way saying that he cant do it today, whenever he gets time he will come and do it. i again informed the customer care @[protected] & [protected], but again the same thing happened, no one did turn up.


is this the after sales service WHIRLPOOL provide to the customers, where they cant do things in time, don't know how to behave with customers.?? is this the reason you people say to buy products of whirlpool? i have been a loyal customer of whirlpool using a.c, refrigerator, washing machine but the behavior i got from your representatives, am very sure, i wont stick to you brand any more..