[Resolved]  Whirlpool India — Back out from post sales service

Address:

New Delhi, Delhi, 110092

We bought a ro of whirlpool minerala 8.5 ltr, in month of oct 2016 on online (Diwali offer) that time there were offer of comprehensive warranty of product for one year means complete warranty of membrane and filter.

In the may 2017, there was an issue in ro so your technician came and changed pre filter and we paid 450/- for that. Next day again issues arise then your technician say need to change internal filter and the customer has to pay for it.

Then we call to your service center i told them why your technician asking for money for replacing filter when the filter is in warranty and i explain them everything that we bought at the time of diwali when that offer was running.

Then they checked in their backend for that offer & they agreed for such offer was exist but now they were demanding the coupon you receive against this offer in the box.

I told them we didnt recd any coupon then they said without coupon its chargeable.

Then i mailed to your customer support, even he said for pre filter you have to pay but for filter and membrane was a part of offer. I have a mail also stating that.

Now they saying for availing such offer you need to show the vouchers, i told them i didn't recd the voucher inside the box.

I request him you kindly check the date of purchase and that time running offers, in that context he agreed there were offer but subject to show of voucher.

I requested avinsah sindhi (Customer support) arrange a call back from seniors or give me their mail address but he didnt cooperate and didnt try to understand customer point of view, very rigid.

To conclude, very disappointment and dishearten to write on consumer forum just because whirlpool team not able to understand the customer point of view.

Just because i didnt get the voucher inside the box you will not fulfill your obligations it very sad and agony.

I need a clarifications on that on priority basis. Otherwise i have to move on to consumer court.

Thanks

Rakesh jain
[protected]

Below the mail which was send by customer support.

[protected]@caretelindia.com
May 16 (6 days ago)

To me, sos
Dear mr. Jain,

We would like to inform you that an offer was implemented by whirlpool wherein all the filter replacement was covered under that state except pre-filter replacement.

The charges which has been taken by the service provider are genuine. Feel free to contact us for any further assistance.


Thanks & regards,
Avinash sindhi
Care manager - service operations support
E-mail - [protected]@caretelindia.com
Whirlpool of india ltd.