[Resolved] Whirlpool India — bad service from airoli service center

itsbhawani

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400708

Dear sir,
This is complain against whirlpool service center (Sai ram services, airoli). I was made complain of no cooling in my refrigerator on 14th aug 2018 vide complain number mb[protected]. Service center people came at my home in the same day and fitted the incorrect parts in a wrong way in my refrigerator and because of that compressor was failed within a week on 23rd aug 2018, when i complained back about the same to the service center then they are saying me to pay again rs.8000 for new compressor charges. I had already paid rs.1500 for first time visiting and service parts cost. I need your help in this regard because compressor got damaged because of incorrect parts fitted by the service center people. Please help me. Thanks.

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Oct 5, 2018

Complaint marked as Resolved

Whirlpool India customer support has been notified about the posted complaint.

Aug 26, 2018

Updated by itsbhawani Hi, after posting the complain there is no proper response from Whirlpool India side, yet we have wasted our two days of time and facing acute problem at home because there is no refrigerator now. Request you please help to resolve this problem asap. thank you

Verified Support

Aug 27, 2018

Whirlpool India Customer Care's response Dear Customer,

We hope our service team has already shared the requisite information regarding your appliance replacement concern.We request your understanding on the same.

Regards,
Whirlpool Support.

Aug 29, 2018

Updated by itsbhawani Dear Support team,

It is very difficult to understand comment from Neha Chandwani and Mandar's. Both are not even in sync.
I would humble request you to kindly replace my damaged refrigerator compressor asap because it stopped working on 22nd Aug 2018 and reason behind is negligence of Airoli Service Center people while repairing of refrigerator on 14th of Aug 2018. Since last one week we are facing great challenge to store food at my home. Your early action would be highly appreciated. thank you

Aug 30, 2018

Updated by itsbhawani Dear Whirlpool Support Team,

Today is the ninth day and there is no solution of my damaged refrigerator.

Regards,
Bhawani

Verified Support

Aug 31, 2018

Whirlpool India Customer Care's response Dear Customer,

We hope our service team has already shared the requisite information regarding your appliance replacement concern. We request your understanding on the same.

Regards,
Whirlpool Support.

Aug 31, 2018

Updated by itsbhawani Dear Whirlpool Support Team,

Today is 10th day and there is no solution provided your side.
Since last five days i am requesting them replace my compressor as free of charge because it got damaged during negligence from service center people while repairing it. But no solution till date.

Request you to expedite the process of replacement and close this issue asap.

Regards,
Bhawani

Verified Support

Sep 03, 2018

Whirlpool India Customer Care's response Dear Customer,

We are really sorry for your disappointment. However, as already conveyed, our service team has already shared a quotation and procedure for the appliance replacement. We request your understanding on the same. Rest assured we are always here to assist you in case you need any help.

Regards,
Whirlpool Support.

Sep 03, 2018

Updated by itsbhawani Dear Whirlpool Support Team,

Kindly make a note of that like my refrigerator damaged parts should replaced as free of cost. Because as i have already mentioned it got damaged because negligence of service center people.

Regards,
Bhawani

Sep 04, 2018

Updated by itsbhawani Dear Whirlpool Support Team,

I have not heard any thing from side. Today we have completed 14 days and there is no solution from your side.

Regards,
Bhawani

Sep 05, 2018

Updated by itsbhawani Dear Whrilpool Support Team,

As per Neha, replacement parts will not be available. But my question to you is - how you are running service center and how you are selling your product if there is no replacements parts available for refrigerator ? How your service center people was saying you need to give me Rs.5000 for replacement of new compressor ? Tell me whether Neha's statement is correct or Service Center people comments is correct ? Or Whirlpool company is cheating with the customer in after sales service ? Let me know your final answer.

Regards,
Bhawani

Sep 12, 2018

Updated by itsbhawani Dear Whirlpool Support Team,

Now three weeks completed to the issue but no solutions till date.
Can you please let me know how many days do we have to wait for the final solution ?

Regards,

Sep 19, 2018

Updated by itsbhawani Dear Whirlpool Support Team,

We have paid Rs.3000/- to the service center people for new compressor charges. I am attaching here with the serial number of new compressor. Request to kindly confirm whether it is original certified Whirlpool compressor or not ?

thanks

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Comments

itsbhawani

from Mumbai, Maharashtra

Hi, after posting the complain there is no proper response from Whirlpool India side, yet we have wasted our two days of time and facing acute problem at home because there is no refrigerator now. Request you please help to resolve this problem asap. thank you