[Resolved] Whirlpool India — bearing problem | |||
We bought top loading whirlpool fully automatic washing machine in december 2014. It worked well for three years but from the last week there was a heavy sound in the spin tub while rinsing and spinning. We lodged a complaint in whirlpool customer center they said that two year warranty period was over so inspection charge will be rs 300/-. I accepted it and their person came to our home and checked the machine and confirmed that the sound is due to the bearing problem. And also said barring must be replaced. And said the cost is around rs 4500/- that also comes with only 6 months warranty. On hearing this i was shocked because actually we use only detergent to wash the clothes and in my home only there are three persons clothes will be washed once in a week. I asked him why the quality is so poor, he said all this top load washing machine after three years Got this problem this is failure model. Please don't buy whirlpool washing machine. Was this information helpful? | |||
Sep 21, 2018 Complaint marked as Resolved Whirlpool India customer support has been notified about the posted complaint. Verified Support Aug 21, 2018 Whirlpool India Customer Care's response Dear Thiyagu, We regret the inconvenience you have faced. Please share your mobile/complaint no. so that we can look into this concern. Regards, Whirlpool Support. | |||
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H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
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On last saturday, it showed error of 551 and was not draining water post spinning. We lodged the complaint with Mira road customer care with clear error and issues. We asked how much would they charge to completely solve this problem. They said rs.500 for complete repair and we agreed to that. The engineer came to our place and inspected the machine and said top pc is having problem and is getting shorted due to which current does not pass to draining motor and the entire PC needs to be replaced along with the motor. The total rate quoted was Rs.5000/-. I asked why PC cannot be repaired, and the answer was like as nobody can repair it and only new PC needs to be replaced costing 2300/-. He said if you want to repair let us know now else give our Rs.500 as visiting charges. Let me know why can PC not be repaired and why only new top panel double layer PC needs to be replaced. Why such high rate are quoted that customer would never agree to. Later we were been told that if you need to get it repaired, you may call local technician. I feel it is good way to mend money by giving huge quotations of repairs or else demanding visiting charges of Rs.500/-. Further, your service center representative himself says that this is a product which was a failure and causes frequent issues.
Is this the way of ethical service by whirlpool service centres. I had semi auto washing maching of whirlpool prior to this. Happy with that machine I again went with whirlpool fully auto washing machine. With this experience, it seems that this faith and relation with whirlpool is in question.
Thanks
M-[protected]
Apologies for the inconvenience. We're forwarding your concern for further processing & will respond with an update soon.
Regards,
Whirlpool Support.
Our service team tried contact you but couldn't get through. Please share your convenient time and alternative number in order to assist further.
Regards,
Whirlpool Support.
We hope our service team has already shared the requisite information regarding appliance concern with you. We request your understanding on the same.
Regards,
Whirlpool Support.