Whirlpool India — Brand new fridge is making ice in deep freezer

Address:

Vasai East, Maharashtra, India

The fridge delivered to me on Nov 25 is defective. THIS IS A BRAND NEW FRIDGE. I purchased directly from WHIRLPOOL ONLINE,

The freezer section which is supposed to be frost free makes ice and icicles. The fridge does not cool in the normal section.

I have been trying to connect with customer service since delivery. The whatsapp number does not work. The automated system has not created a ticket till date. The online chat representative states, I write an email. Email representative calls and states it will be done but it is not yet resolved. This has been a very painful experience.

The technician left my home today around 4:30 pm. He indicated that there are gaps in the door hence the ice formation.

Please replace the fridge.