Whirlpool India — cheating done by bharadwaj service ghaziabad (whirlpool authorized service center).

Address:

Ghaziabad, Uttar Pradesh

I purchased a washing machine whirlpool white magic fully automatic top load in 2010.in 2015 there was some problem in pcb so i registered a complaint and got it replaced by paying rs 3500.
Last month again there was same problem and i registered complaint on 10/06/2017. Service engineer alok sharma ([protected]) from bharadwaj service ghaziabad visited and told me that pcb is defected. When i mentioned it was replaced last year check it once again then after checking he replied pcb is ok gear box is defected and it requires msp+tsp and it will cost me rs 5200 and machine will be returned in 2 days from service center. Finally i agreed to be repaired it. After 2 days i called service center and i was told that "testing is going on it will be delivered by tomorrow. Five days i continued to call there and got the same reply. After so many arguments they returned my machine on 17/06/2017. I don't know what they did with my machine.
After using 2 times again there is same problem. I logged complaint on 11/07/2017 vide sr no. Gb[protected]. An engineer visited on the same day and after checking he said that there is some problem in gear box when i mentioned that it should be under warranty. Then few minutes later he changed his statement. Now he said gear box is running fine pcb is defected and it will cost me rs 3500. I then called his supervisor mr. Ashok sikka ([protected]). He assured me to help on this and next day senior engineer mr. Shahid ([protected]) visited. His statement was also the same. Then mr. Ashok referred me to another person mr. Rajesh sharma ([protected]). He replied we can’t do anything you will have to pay rs 3500 for solving the problem. I shocked, how can anyone pay rs[protected] + 3500) in a month to repair washing machine? I have also seen another complaint for the same team by jai khurana on 30 april 2017. His complaint no was gb[protected].
What i could conclude from above is that how they cheat the customer. I request somebody to look into it asap.