[Resolved] Whirlpool India — complaint against collection of cash for service during the warranty period of the product

unnikrishnan v g

from Tiruvalla, Kerala

Address:

Alappuzha, Kerala, 690103

Sir, I had purchased your product as a washing machine on January 2017 from CPC canteen Alappey. I lodge a compliant in your service center on 16.04.2018 due to the washing machine is not working. On 07.04.2018 a staff came and attend the compliant and he has obtained sum of Rs.420/- from my home towards service charge stating that the complaint is not covered the warranty period. It seems irregular and I may please be informed whether such complaints shall not be entertained during the covered period or otherwise . An early reply in this regard is requested please.

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May 10, 2018

Complaint marked as Resolved

Whirlpool India customer support has been notified about the posted complaint.

Apr 07, 2018

Updated by unnikrishnan v g sir, I had purchased your product as a washing machine on January 2017 from CPC canteen Alappey. I lodge a compliant in your service center on 16.04.2018 due to the washing machine is not working. On 07.04.2018 a staff came and attend the compliant and he has obtained sum of Rs.420/- from my home towards service charge stating that the complaint is not covered the warranty period. It seems irregular and I may please be informed whether such complaints shall not be entertained during the covered period or otherwise . An early reply in this regard is requested please.

Verified Support

Apr 09, 2018

Whirlpool India Customer Care's response Dear Customer,

We hope your concern has been resolved. Please let us know if there is anything else you need help with.

Regards,
Whirlpool Support.