Whirlpool India — Couterfeit Booster Pump installed by service engineer | |||
Hi, I bought a Whirlpool RO plant in 2011 and it is currently under AMC of Whirlpool India limited. Since last 4 to 5 months, it went for service 3 times. In 2nd last service, the engineer did not clean up the reject water valve, which damaged the RO membrane completely. In the last service, they replaced all the filters and also the Booster pump. The new booster pump installed is a counterfeit booster pump with lower specification. This does not comply to the original specification and prone to be damaged soon / damage the other filters. I tried reaching out to Whirpool service and the CEO of the company Arvind Uppal and Jeff, Still there is no resoulution except denying the product installed is correct. Here are the discrepancy 1. Original Model - WBP-36 Replaced Model - P-7524 2. Logo is different in both models 3. Original open flow rate - 1.0 lpm replaced flow - 1.1 lpm 4. Max pressure in original - 120 PSI - Replaced - Max pump output 110 PSI Apart from this there is no specific rating, current, manufacturing date are mentioned in the pump. The label is damaged and the pump when fitted was not in sealed condition. I think the pump should be restored to the original specified pump and if it is not in production, the plant should be restored to a complete new sealed unit as it is under AMC. The below persons were dealing with this issue. [protected]@whirlpool.com arvind.[protected]@whirlpool.com [protected]@whirlpool.com [protected]@caretelindia.com [protected]@caretelindia.com Was this information helpful? | |||
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Whirlpool India customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Thanks. I am waiting for the update
Reply
I got a call from Mr.Rupender from Whirlpool head office. He agreed to refund the money after deducting the depreciation for the plant.
I don't agree to this point. The plant must be replaced with the sealed pack of same or a higher model (if the same product is not available).
Also when the system is under AMC since quite some time and Whirlpool has taken the service charge for the same, I don't know why the depreciation is comming into picture.
There should not be any discussion on replacement of the product and it is Whirlpool's complete liability to ensure it is changed or the complete money need to be refunded along with the AMC charges paid to Whirlpool.
I don't agree to this point. The plant must be replaced with the sealed pack of same or a higher model (if the same product is not available).
Also when the system is under AMC since quite some time and Whirlpool has taken the service charge for the same, I don't know why the depreciation is comming into picture.
There should not be any discussion on replacement of the product and it is Whirlpool's complete liability to ensure it is changed or the complete money need to be refunded along with the AMC charges paid to Whirlpool.
I was promised to get a response on replacement without any depreciation yesterday.
So far I have not received any call. Tried reaching Rupender few times, but there was no response.
Just to update
The filters and pump was replaced on Saturday 17th Apr. The PPM was 54
Today morning the PPM has gone upto 83 in just 6 days. Looks strange
So far I have not received any call. Tried reaching Rupender few times, but there was no response.
Just to update
The filters and pump was replaced on Saturday 17th Apr. The PPM was 54
Today morning the PPM has gone upto 83 in just 6 days. Looks strange
Reached to Mr. Rupender. He is in adament that the RO plant will be replaced after depreciation.
Point 1 - I am not looking for the replacement upfront and want to repace with the genuine part
Point 2 - If the RO plant is under AMC, it has to be replaced with the exact part no as it is an old product. It can't be replaced with some other part (though this one is a counterfeit). This is not a new product and also the product is designed for some specification. The internal parts can't be changed to anything
Point 3 - If Whirlpool is unable to fix with the same part, it is their responsibility to replace the complete unit with exact similar or better product.
Point 4 - If they can't replace the plant, they must refund the complete invoice amount and AMC amount taken for this year.
I don't know why there is so much confusion in this. I believe this is a fair ask and there is no confusion in the ask.
Point 1 - I am not looking for the replacement upfront and want to repace with the genuine part
Point 2 - If the RO plant is under AMC, it has to be replaced with the exact part no as it is an old product. It can't be replaced with some other part (though this one is a counterfeit). This is not a new product and also the product is designed for some specification. The internal parts can't be changed to anything
Point 3 - If Whirlpool is unable to fix with the same part, it is their responsibility to replace the complete unit with exact similar or better product.
Point 4 - If they can't replace the plant, they must refund the complete invoice amount and AMC amount taken for this year.
I don't know why there is so much confusion in this. I believe this is a fair ask and there is no confusion in the ask.
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H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
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