| Address: | Shree Krupa CHS, Sector 40 ,Plot 31 ,Seawoods |
Case History:
I was purchase a Freeze from your esteem brand Model Potron 260ltrs in January 2022 under 1 year warranty and 10years warranty for compressor.
The product was nice and work efficiently until 8th December’22.Then problem shown on the refrigerator with ‘NO COOLING’ complain. I have created a Ticket for service ‘THA[protected]’.
Accordingly Service has been allocate to M/s S.R Homes –Whirlpool at Nerul East. Mumbai Marastra.
On 10th evening service person come to my home for gas filling. But they have found a leakage on deep freezing section on aluminium coupler lining and said this is not repairable and need to be changed.
But sometime after again the person told me that he will cut the portion of leakage and fixed copper pipe by cutting aluminium pipe. Being an engineer I am doubtful on the process they are going to do. As my freeze is under warranty I have ask him not to do any 'Jugar' work to complete service requests. That will do further damage the thing. Accordingly they have return back.
Although I have written mail to there customer service portal but those mails also un responded till date ( refer attached mails)
In such circumstances, till date no one from there end has communicate to me . Only I am personally contact them several time and ask them for update. But they are harassing me by saying it is under approval and can take 2weeks.
I am requesting your intervention immediately as I am suffering very poorly. My freeze materials are rotating and my medicine are kept at my neighbour freeze. Being an essential items how could be the process so lengthy. Was this information helpful? | 
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