[Resolved]  Whirlpool India — Excess cooling in refrigerator

Address:

Gurgaon, Haryana, 400101

I had purchased a refrigerator from snehanjali kandivali west 18/08/2015 model no W/POOL REF-425 ELT 3S ALPHA ST & Washing machine the said machines were installed on 22/08/2015, 1st complaint made on 29/0/2015 no MB[protected] for excess cooling & fruits vegetables being damaged the company replaced the refrigerator on 15/09/2015 Again the product started giving the SAME TROUBLE & IS STILL HAS A PROBLEM OF EXCESS COOLING regular complaint are being made to Mr Prabhakaran on cell no [protected] & Mr Balaji on cell no [protected]. Two complaint have been lodged on their website still to be acknowledged. their technicians come measure the temprature & advise us NOT TO KEEP FRUITS VEGETABLES NEAR THE AIRFLOW TUBE & TO KEEP A DISTANCE OF MINUME 6-7 INCHES FROM THE SAME TUBE Even Mr Prabhakar has quoted since this is a recently launched product they are facing this problem & also they have on watch all the regrigerators sold in the market Since they are not giving the address of their Mumbai office i am unable the send complaint in writing, all they want to send the complaint to Raghuveer enterprises their authorised service agents which i feel will not serve the purpose i request you to look into this matter & get me refund of amount paid & take their product back also the washing machine has a problem of balancing please look into this matter thanking you rajesh khemka' [protected]