Whirlpool India — Faulty Fridge Provided

Dear Sir,

Good Afternoon,

My name is Srinivas D, Iam a resident of Chennai, I have purchased Whirlpool Washing machine, Micro Wave Ovan, and Side by Side 605 Liters Fridge on 3rd December 2020 from Girias, Chennai virgumbakkam branch.

Within two months, the Fridge which we have purchased have started to give problem, whenever we open and close the right side door of the fridge, we started to hear a loud noise from the bottom of the right side door .

We were shocked and immediately raised complaint with the customer care and explained about the problem.The service engineer has visited and inspected the product and did some repair work and informed that the problem has been rectified.

But the problem has not been rectified. We have experienced the above mentioned problem frequently .We used to contact the customer care and the same procedure which i have mentioned above has been followed by Whirlpool.

We got Fed up and we have requested Whirlpool either to rectify the problem or to replace the faulty fridge provided to us in the month of August 2021 when the product was in warranty period. There was no proper response from whirlpool.

Till Date the problem has not been solved.

Even today (28th Feb 2022) we are experiencing the same problem. When we contacted the customer care they informed that i have pay Rs.800 rupees as visiting Charges because the warranty period for my fridge has been expired.

You Can go thru the our complaints history to know from when we have started to face the problem.

I would like to inform that a faulty fridge has been provided to us and when we informed about the problem to your authorized service engineers has done some temporary repair works till the expiry of our warranty to avoid the replacement .

I had a very good reputation on Whirlpool, and because of that i have purchased all my home appliance from Whirlpool.But Whirlpool has made be to regret for the decision i have taken in purchasing the home appliances form Whirlpool.

I have paid around 60000/- for the Faulty Fridge which was provided by the Whirlpool.

Sir, we need your kind intervention in this regard.

We had good opinion about Whirlpool, but we have been treated very badly

Hope we will get justice from Whirlpool thru your kind intervention

Regards

Sirnivas D

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