[Resolved]  Whirlpool India — faulty refrigerator

Address:

New Delhi, Delhi

i bought a fridge Whirlpool for Rs 25000/-, Model No. 263 Proton delux Royal, Mirror Black on 3 Jul 14 from Pradeep Radio and TV centre, RK Puram, New Delhi-110022. Frpm day one the fridge has been giving me trouble. The vegetables kept in the fridge gets frozen and after some some gets rotten. I had made several complaint in their call centre number and by send an e-mail. Initially they told me the temperature has not been set. but subsequently they told me the thermostat is faulty and requires change. they came and changed it but still the situation remains the same. whenever i call the centre they send some unprofessional mechanic who is not able to rectify the fault. on top of it a flow of calls while in my work place starts coming from various offices of Whirlpool whether my complaint has been attended to. I am still getting 8-10 calls per day enquiring about my fridge but they have repaired or replaced the defective fridge. Complaint No. DL [protected] dated 8 Dec 2014. I therfore request that my fridge may be replaced or my money returned to me.