[Resolved] Whirlpool India — faulty service for fully automatic washing machine - gurgaon

[email protected]

from Delhi, Delhi

Address:

Gurgaon, Haryana, 122099

Dear sir
This is to inform you for the malpractices prevelant in your company for the service repair of the washing machines.
There is a scam going on by your authorised head office service station, wherein they come and replace the parts and within a week the same error occurs and we are asked obnoxious amour to pay every time.
Moreover the head incharge mr rana at the service station refuses to come online to address the concern and his technicians keeps missing and send their juniors to come for a repair visit.
I have had a very bitter experience with them and inspire of paying for a new sensor and service charges last week my machine is not in working order.
I would like you to address it as i am going to put this experience on social media as well.
Regards
Shalini
[protected]

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Mar 6, 2019

Complaint marked as Resolved

Whirlpool India customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2019

Whirlpool India Customer Care's response Dear Customer,

We regret the inconvenience you have faced. Please share your mobile/complaint no. so that we can look into this concern.

Regards,
Whirlpool Support.

Jan 26, 2019

Updated by [email protected] Thanks for responding
Mobile no - [protected]
Have tried to get in touch with the incharge of service station on gurgaon mr Rana. Has been not responding since then.
Would request for an earliest solution since we are facing a lot of difficulty due to his incompetence.
Or please arrange for replacement of washing machine till your team can sort out the matters.
Have posted the experience in gurgoan social media as well, they can’t treat customers like this anymore.
Regards
Shalini